Technical Support Officer - Education

Ozcom Technology Group; City of Melbourne; On-site; AUD 50,000 - 80,000; Part time

Job summary

A technology services provider in Victoria is looking for a Technical Support Officer (EDU) to deliver ICT support services onsite to educational clients across the state. The successful candidate will provide support for various devices and troubleshooting while maintaining excellent communication with staff and students. Applicants must have valid working credentials and relevant experience in the education sector. This role offers the flexibility of part-time or full-time employment.

Qualifications

• Must obtain a valid Working with Children Check (WWCC).
• Applicants must be Australian Permanent Residents or hold a valid Australian work visa.
• Education sector technical experience is essential.

Responsibilities

• Provide technical support and services onsite at educational institutions.
• Support a range of devices including Windows, Apple, and peripheral equipment.
• Log incidents and service requests effectively.
• Handle concurrent jobs and changing priorities.
• Install and configure new equipment at customer sites.
• Administer LAN elements and basic network services.
• Assist with ICT projects and government initiatives.

Skills

Technical support

Communication skills

Troubleshooting

Windows Server Technologies

Apple device support

DNS/DHCP

LAN administration

MDM Software

Google Apps

Print systems

Education

Education Sector Technical Experience

Tools

MDM Software

Google Apps

Papercut

Job description

Ozcom Technology Group is seeking a Technical Support Officer (EDU) Technician (part-time or full time position available) to deliver ICT support services onsite to our education clients throughout Victoria. (metro and regional).

As a Technical Support Officer (EDU), you will be required to support our early childhood learning centres + schools and corporate users onsite as part of our Information and Communication Technology (ICT) managed services. this is an opportunity to expand your IT skills in various areas (including Servers, Network Switching, iPad Management, Chrome OS, Windows, Mac OSX).

Key Roles

• Working directly onsite with schools to support our managed services offering and providing technical support to staff/students/guests
• Maintain and provide user support for all Windows Desktop Computing and peripheral equipment, including Desktops, Printers, Scanners, Video Conferencing.
• Maintain and provide user support for all Apple Devices, including iMacs, MacBook’s, iPads using MDM Software
• Monitor and log incident and service requests within operations software and escalating where necessary.
• Installation of new equipment at customer sites.
• Local Area Network (LAN) Administration.
• Perform general repairs and preventative maintenance tasks
• Work under guidance of our Management Dept. and Service Delivery Manager
• Supporting (with guidance) the deployment and support of Department ICT projects and government initiatives.
• Understanding of core services including Active Directory, Group Policy, DHCP, DNS & Print as well as cloud solutions such as Google Apps, Papercut.
• Windows Server Technologies
• Ability to troubleshoot and fault find through systematic processes of observation and elimination.
• Able to document technical procedures and follow documentation of others.
• Handle a range of concurrent jobs and changing priorities.

Personal Attributes

• Motivated, self-starter; able to work autonomously, or as part of a team as the work dictates.
• Resourceful - able to find and research information in order to derive appropriate solutions to problems.
• Be able to work effectively with little direct supervision.
• Methodical and effective approaches to problem solving.
• Capable of working within established guidelines.

To Apply

• Applicantsmust hold/obtaina valid Working with Children Check (WWCC)
• Applicantsmust haveEducation Sector Technical Experience.
• Applicants must be Australian Permanent Residents or hold a valid Australian work visa.

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