ICT Support Officer (On-site)

Reflex Technology Group; Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

Reflex Technology Group is seeking an experienced ICT Support Officer to be the dedicated onsite technology specialist at a Melbourne school. You will manage day-to-day technical support, systems administration and device management with autonomy and professional leadership on site.

The role requires strong collaboration with school leadership and staff, proactive issue resolution, and clear communication across all stakeholders in an education setting.

Qualifications

• 1–3 years' Level 1/2 technical support experience.
• Experience supporting Windows and Mac in a professional setting.
• Solid understanding of wireless networking, TCP/IP, and remote administration.

Responsibilities

• Serve as the primary onsite ICT resource for the school, independently managing all day-to-day technical support and device management.
• Build and maintain strong relationships with the school’s ICT Manager and staff, representing RTG professionally on site.
• Log, triage, and resolve incidents through the RTG ticketing system, assessing severity and prioritising accordingly.
• Identify potential issues and recommend improvements to enhance reliability and performance of the school’s technology environment.
• Develop and maintain clear documentation, training materials and end-user guides for staff and students.

Skills

Autonomous work style

Client-facing

Leadership presence

Communication skills

Tools

Windows

Mac OS

Azure AD

Group Policy

Office 365

G-Suite

MDM (Jamf)

Job description

Reflex Technology Group exists to strengthen human connection through purposeful, intuitive technology. We partner with schools, aged care providers, and not-for-profits to reduce complexity and improve the wellbeing of the communities they serve.

We are seeking an experienced ICT Support Officer to join our team as the dedicated onsite technology specialist at a school in Melbourne. This is not a traditional support desk role. You will be the face of RTG at your client site — working independently, managing the full scope of ICT support and operations, and building a trusted partnership with the school’s leadership, staff, and students.

This role is ideal for someone who thrives in an autonomous environment, takes genuine ownership of their site, and brings the professional confidence to lead, troubleshoot, and make sound decisions under pressure — without the need for day-to-day supervision.

If you are passionate about technology in education, know how schools operate, and want a role where your work makes a real difference to a learning community every single day — this is the opportunity for you.

What You will do

• Serve as the primary onsite ICT resource for the school, independently managing all day-to-day technical support, systems administration, and device management.
• Build and maintain strong, trusted relationships with the school’s ICT Manager, principal, teaching staff, and support teams — acting as a professional ambassador for RTG at all times.
• Log, triage, and resolve incidents through the RTG ticketing system, accurately assessing severity and priority, and escalating where appropriate.
• Proactively identify potential issues before they become problems, making recommendations that improve the reliability and performance of the school’s technology environment.
• Develop and maintain clear, accessible documentation, training materials, and end-user guides to support staff and students in effectively using technology.
• Manage competing priorities calmly and professionally, maintaining composure and service standards in a busy school environment where demands can shift quickly.
• Liaise confidently with school leadership and stakeholders on technical matters, translating complex issues into clear, plain-language communication.

WHO we are looking for?

We are looking for a technically capable and professionally mature ICT Support Officer who brings both the technical skills and the personal presence to succeed in an independent, client-facing school environment. Prior experience working in a school or education setting is highly regarded — you will understand the unique rhythm, demands, and community dynamics of a school or college, and hit the ground running from day one.

Essential Technical Skills

• 1-3 years' experience in Level 1/2 technical support, with the ability to troubleshoot, document, monitor, and resolve technical issues efficiently. Recent graduates with a relevant IT qualification and strong technical aptitude are encouraged to apply.
• Proven experience supporting a broad range of Windows and Mac technologies in a professional environment.
• Solid understanding of wireless networking, TCP/IP, and remote administration tools and techniques.
• Working knowledge of Windows system administration, including Active Directory (Azure AD) and Group Policy.
• Experience with cloud-based platforms including Microsoft Office 365 and G-Suite.
• Experience administeringJamfor other Mobile Device Management (MDM) systems.
• Current, valid Australian driver's licence and access to a reliable personal vehicle.

Requirements

• Australian citizenship or permanent residency
• National Criminal History Check
• Working with Children Check
• Driver’s licence & willingness to travel

Professional Attributes

• Demonstrated ability to work autonomously and manage a client site independently, without on‑site supervision, while maintaining high professional standards.
• Strong leadership presence — confident making decisions, managing priorities, and taking ownership in a fast‑paced environment.
• Excellent interpersonal, written, and verbal communication skills, with the ability to engage professionally with school leadership, teachers, students, and parents.
• Proven ability to remain composed, solutions‑focused, and client‑centred when working under pressure.
• A proactive, self‑motivated approach — you anticipate issues, suggest improvements, and take initiative without being asked.
• Collaborative team player who actively contributes to the broader RTG team while working independently onsite.

Highly Regarded

• Prior experience working in a school, educational institution, or education technology environment.
• Experience in a client‑facing, account management, or embedded support role where you were the primary point of contact.
• Strong critical thinking and diagnostic skills — you approach problems methodically and resolve them with precision.

Whyyou’lllove working at RTG?

We move forward together

We partner deeply — with clients and each other — always as one team.

We strengthen human connection

Technology should feel intuitive,supportiveand meaningful.

We stay curious

We question. We explore. We continuously learn and share knowledge.

We make a positive difference

Our work improves lives, communities and outcomes.

We act with integrity

We build trust through ownership, transparency and doing what’s right.

Additional information

• Full time ongoing role
• Join an organisation to make a difference in the future of education
• Continuously learn and grow your tech skills and experience

Reflex Technology Group is an equal opportunity employer. We welcome applications from all backgrounds.