Technical Support Officer (Cemeteries)

Civic Recruitment Limited; Maldon; On-site; AUD 40,000 - 58,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Specialized Cemeteries & Bereavement"

Contract extension potential

Job summary

Civic Recruitment Limited is recruiting a Technical Support Officer to join the Cemeteries and Bereavement Service at a Local Authority on a 6-month contract. You will support management of cemeteries, memorials and bereavement services, ensuring compliance with legislation and maintaining accurate records.

This role suits someone with cemeteries sector experience who can deliver practical admin support, handle inquiries with empathy, and work with contractors, funeral directors, and service

Qualifications

• Experience in the cemeteries industry.
• Background in administrative, coordination, or operational support roles.
• Proficiency in handling customer inquiries, service requests, or complaints.
• Expertise in maintaining accurate records and databases.
• Strong customer service and communication abilities.
• Capability to prioritize tasks in a dynamic operational setting.
• Understanding of data protection, confidentiality, and record management practices.
• Familiarity with health and safety standards relevant to service delivery.
• Excellent organizational and administrative skills.
• Ability to collaborate effectively with colleagues, contractors, and stakeholders.
• Experience with Local Authorities.
• Knowledge of cemetery legislation and bereavement services.
• Familiarity with cemetery records and burial management systems.
• Experience in supporting operational service delivery teams.
• Involvement in service improvement initiatives.

Responsibilities

• Deliver operational and administrative assistance to the Cemeteries and Bereavement Service.
• Keep detailed records of burials, grave plots, memorials, and related documentation.
• Address inquiries, complaints, and service requests with professionalism and sensitivity.
• Serve as a primary contact for cemetery and bereavement-related questions.
• Facilitate the efficient operation of cemetery services.
• Ensure adherence to cemetery legislation, Council policies, and health and safety standards.
• Assist with financial administration and operational tasks.
• Support contractors, funeral directors, and service users.
• Identify and implement opportunities to enhance service processes and customer satisfaction.
• Participate in service improvement and cost-efficiency initiatives.
• Assist with seasonal projects, memorial events, and ceremonial activities as needed.

Job description

Maldon, United Kingdom | Posted on 20/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

Technical Support Officer (Cemeteries) - 6 Month Contract

Local Authority | 6 Month Contract

Contract: 6 Month Contract

Summary

We are seeking a skilled Technical Support Officer to join the Cemeteries and Bereavement Service team at a Local Authority. This role involves supporting the management of cemeteries, memorials, and bereavement services, ensuring adherence to legal standards, maintaining precise records, and delivering exceptional customer service. The position is well‑suited for individuals with prior experience in the cemeteries sector who can offer both technical and administrative assistance while interacting empathetically with clients, funeral directors, contractors, and other stakeholders.

Key Responsibilities

• Deliver operational and administrative assistance to the Cemeteries and Bereavement Service.
• Keep detailed records of burials, grave plots, memorials, and related documentation.
• Address inquiries, complaints, and service requests with professionalism and sensitivity.
• Serve as a primary contact for cemetery and bereavement‑related questions.
• Facilitate the efficient operation of cemetery services.
• Ensure adherence to cemetery legislation, Council policies, and health and safety standards.
• Assist with financial administration and operational tasks.
• Support contractors, funeral directors, and service users.
• Identify and implement opportunities to enhance service processes and customer satisfaction.
• Participate in service improvement and cost-efficiency initiatives.
• Assist with seasonal projects, memorial events, and ceremonial activities as needed.

Requirements

Requirements:

• Experience in the cemeteries industry.
• Background in administrative, coordination, or operational support roles.
• Proficiency in handling customer inquiries, service requests, or complaints.
• Expertise in maintaining accurate records and databases.
• Strong customer service and communication abilities.
• Capability to prioritize tasks in a dynamic operational setting.
• Understanding of data protection, confidentiality, and record management practices.
• Familiarity with health and safety standards relevant to service delivery.
• Excellent organizational and administrative skills.
• Ability to collaborate effectively with colleagues, contractors, and stakeholders.
• Experience with Local Authorities.
• Knowledge of cemetery legislation and bereavement services.
• Familiarity with cemetery records and burial management systems.
• Experience in supporting operational service delivery teams.
• Involvement in service improvement initiatives.

What's on Offer?

• 6 Month Contract
• Bi-Weekly Pay
• Opportunity to work within a specialized Cemeteries and Bereavement Service
• Diverse operational and administrative role
• Supportive Local Authority environmentPotential for contract extension

This role is ideal for those with experience as a Cemeteries Officer, Bereavement Services Officer, Technical Support Officer, Cemetery Administrator, Operational Support Officer, Memorial Services Officer, Funeral Services Administrator, or Bereavement Support Coordinator.