Technical Support Officer

NSW Police Force; Parramatta; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

Leave purchasing

Annual leave loading

Corporate wellbeing programs

Flu vaccination

Salary packaging options

Public transport convenience

In-house gym facilities

Job summary

NSW Police Force is seeking a Technical Support Officer to join the Ops Desktop – Digital Workplace Platform, Technology and Communication Services Command. You will provide user support, resolve issues, install software and prepare reports from Parramatta, under a temporary full-time arrangement.

The role offers a competitive salary, flexible work options, leave purchase, annual leave loading and wellbeing programs, with a likely end date of 30 June 2029.

Responsibilities

• Provide assistance, information and support to users to solve reported issues.
• Install software and tools as required.
• Prepare summary reports and handle general administrative tasks.

Skills

Technical support

Windows OS

Troubleshooting

User assistance

Tools

Helpdesk tools

Software installation

Job description

* Computer Systems Officer Level 2 * Temporary Full-Time up to 30 June 2029 * Parramatta

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Technical Support Officer to be part of our Ops Desktop – Digital Workplace Platform, Technology and Communication Services Command team. The Technical Support Officer provides assistance, information and support to users to solve reported issues, install software and tools, manage general administrative issued and prepare summary reports. View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• * competitive salary;
• * flexible work options;
• * opportunity to purchase leave;
• * annual leave loading;
• * corporate wellbeing programs including seminars and the Fitness Passport;
• * free annual influenza vaccination;
• * salary packaging options via superannuation contributions or a novated vehicle lease;
• * convenient location for public transport and to shops etc;
• and (check with hiring manager if not sure & remove if not true) * in-house gym facilities.

If you require any further information about this opportunity, please contact the hiring manager Jobert Teano via 0400250932.

To be eligible to apply for this role, you must meet one of the following statuses:

• * an Australian Citizen;
• * a permanent resident of Australia;
• or * a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages. We understand that the recruitment journey may present unique challenges. If you: * Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [e-mail] * Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [e-mail] * Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at [e-mail]

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. For Technical assistance please contact: [e-mail] (Please include the word Taleo in the subject line)

Thank you for your interest in this role. We look forward to receiving your application.