Network Operations Support Officer

Work Initiatives; Parramatta; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

Annual leave loading

Wellbeing programs incl. Fitness Pass

Job summary

The NSW Police Force is seeking two Network Operations Support Officers to join the Network and Security Platform Services team. You will provide technical assistance, monitor network performance and support data communications for NSWPF locations, ensuring 24/7 operational reliability.

Communicating with a broad range of stakeholders, you will prepare summary reports, contribute to technical documentation, and participate in an on-call roster.

Responsibilities

• Monitor network performance and support data communications services across NSW Police Force locations.
• Troubleshoot and resolve operational network issues and contribute to technical documentation.
• Prepare summary reports for management and participate in an on-call support roster.

Job description

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for 2 Network Operations Support Officers to be part of our Network and Security Platform Services, Technology and Communication Services Command team. The Network Operations Support Officer provides technical assistance, information and support to users to solve reported issues, manage general issues and prepare summary reports for the management, monitoring and operations of ICT communications and security. The Network Operations Support Officer provides technical support, advice, and guidance on network services for NSW Police Force (NSWPF) users. The role requires effective communication with a broad range of internal and external stakeholders, with the ability to tailor technical information to suit different audiences. The position is responsible for monitoring network performance, supporting data communications services, troubleshooting and resolving operational issues, contributing to the development of technical documentation and reference materials, and participating in an on-call support roster as required. As part of the broader Network Team, the Network Operations Support Officer helps deliver and maintain telecommunications and network connectivity services across all NSWPF locations, ensuring reliable 24x7 operational support.

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• competitive salary
• flexible work options
• opportunity to purchase leave
• annual leave loading
• corporate wellbeing programs including seminars and the Fitness Passport
• free annual influenza vaccination
• salary packaging options via superannuation contributions or a novated vehicle lease
• convenient location for public transport and to shops etc
• in-house gym facilities

Diversity

We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

To be eligible to apply for this role, you must meet one of the following statuses:

• an Australian Citizen
• a permanent resident of Australia
• or a New Zealand citizen

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Application deadlines

Application close date 08 November 2026 at 11:59pm

Reference number 0000BFBF