Technical Support Engineer(SRE, Dynatrace, ELK)

Tech Mahindra; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Tech Mahindra in Sydney, Australia, seeks a Technical Support Engineer (SRE, Dynatrace, ELK) with 4-10 years of experience to provide expert monitoring, reliability engineering, and performance optimization for our clients. You will troubleshoot Dynatrace and ELK issues, monitor system health, deploy improvements, and collaborate with cross‑functional teams.

On‑call rotation and incident response are part of the role.

Qualifications

• Proven Dynatrace monitoring and performance management experience.
• Strong understanding of Site Reliability Engineering principles.
• Experience with ELK stack for log management and analysis.
• Excellent troubleshooting and problem solving skills.
• Strong communication skills to explain technical concepts.

Responsibilities

• Provide technical support for Dynatrace and ELK stack, troubleshooting issues and ensuring optimal performance.
• Monitor system performance and reliability, implementing improvements as necessary.
• Collaborate with cross functional teams to resolve complex technical issues and enhance system capabilities.
• Document technical processes, solutions, and best practices for future reference.
• Assist in the deployment and configuration of monitoring tools and systems.
• Participate in on call support rotation to address urgent technical issues as they arise.
• Stay updated with the latest industry trends and technologies related to SRE and monitoring solutions.

Skills

SRE

Dynatrace

ELK

Troubleshooting

Communication

On-call

Python

Docker

Kubernetes

AWS

Azure

GCP

Networking

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

Dynatrace

ELK Stack

Kubernetes

Docker

PagerDuty

Job description

Technical Support Engineer(SRE, Dynatrace, ELK)

Job Summary
Job Title: Technical Support Engineer(SRE, Dynatrace, ELK)
Location: TechM AUS Sydney
Years of Experience: 4 -10 Years
Job Summary:

We are seeking a dedicated and skilled Technical Support Engineer with a strong background in Site Reliability Engineering (SRE) and expertise in Dynatrace. The ideal candidate will be responsible for providing exceptional technical support, ensuring system reliability, and optimizing performance using Dynatrace and ELK stack. This role requires a proactive approach to problem solving and a commitment to delivering high quality service to our clients.

Responsibilities:

• Provide technical support for Dynatrace and ELK stack, troubleshooting issues and ensuring optimal performance.
• Monitor system performance and reliability, implementing improvements as necessary.
• Collaborate with cross functional teams to resolve complex technical issues and enhance system capabilities.
• Document technical processes, solutions, and best practices for future reference.
• Assist in the deployment and configuration of monitoring tools and systems.
• Participate in on call support rotation to address urgent technical issues as they arise.
• Stay updated with the latest industry trends and technologies related to SRE and monitoring solutions.

Mandatory Skills:

• Proven experience with Dynatrace as a monitoring and performance management tool.
• Strong understanding of Site Reliability Engineering principles and practices.
• Experience with ELK stack (Elasticsearch, Logstash, Kibana) for log management and analysis.
• Excellent troubleshooting and problem solving skills.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non technical stakeholders.

Preferred Skills:

• Familiarity with cloud platforms (AWS, Azure, GCP) and their monitoring tools.
• Experience with scripting languages (Python, Bash) for automation tasks.
• Knowledge of containerization technologies (Docker, Kubernetes).
• Understanding of networking concepts and protocols.
• Experience in a customer facing technical support role.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2 5 years of experience in a technical support or SRE role.
• Relevant certifications in Dynatrace or related technologies are a plus.

Technology skills that we are looking at his – Identity management, Kubernetes, AWS Cloud, SRE Observability(Observability and Elasticsearch) – Keywords like SLA, SLO, SLI’s on service levels, Alerting configuration, PagerDuty etc..