SRE Tech Support Engineer: Dynatrace & ELK Expert

Tech Mahindra

Sydney

On-site

AUD 90,000 - 130,000

Full time

2 days ago

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Job summary

Tech Mahindra in Sydney, Australia, seeks a Technical Support Engineer (SRE, Dynatrace, ELK) with 4-10 years of experience to provide expert monitoring, reliability engineering, and performance optimization for our clients. You will troubleshoot Dynatrace and ELK issues, monitor system health, deploy improvements, and collaborate with cross‑functional teams.

On‑call rotation and incident response are part of the role.

Qualifications

Proven Dynatrace monitoring and performance management experience.
Strong understanding of Site Reliability Engineering principles.
Experience with ELK stack for log management and analysis.
Excellent troubleshooting and problem solving skills.
Strong communication skills to explain technical concepts.

Responsibilities

Provide technical support for Dynatrace and ELK stack, troubleshooting issues and ensuring optimal performance.
Monitor system performance and reliability, implementing improvements as necessary.
Collaborate with cross functional teams to resolve complex technical issues and enhance system capabilities.
Document technical processes, solutions, and best practices for future reference.
Assist in the deployment and configuration of monitoring tools and systems.
Participate in on call support rotation to address urgent technical issues as they arise.
Stay updated with the latest industry trends and technologies related to SRE and monitoring solutions.