Site Reliability Engineer - Applications

West Recruitment; Liverpool City Council; On-site; AUD 90,000 - 135,000; Full time

Job summary

West Recruitment is seeking a Site Reliability Engineer - Applications to join a fast-growing Australian FMCG environment. You will own reliability across applications, monitor health and performance, investigate incidents, and work with developers and external vendors to implement automation.

Strong SQL, REST API troubleshooting, and scripting in PowerShell or Python are required. Excellent stakeholder communication is essential.

Qualifications

• Experience in application reliability engineering, DevOps or similar technical environments.
• Ability to investigate complex issues across applications, databases and integrations.
• Strong troubleshooting and alerting skills for enterprise systems.

Responsibilities

• Establish and improve application monitoring, observability and alerting.
• Monitor health and performance of business applications, APIs and integrations.
• Investigate complex incidents and identify root causes.
• Use logs, metrics, traces and SQL to diagnose issues.
• Troubleshoot REST APIs and integrations.
• Provide Level 3 technical support for critical applications.
• Collaborate with developers and vendors to resolve issues.
• Identify recurring incidents and implement automation and reliability improvements.
• Maintain runbooks, dashboards and support procedures.
• Communicate issues and resolutions to stakeholders.

Skills

Monitoring

Observability

SQL querying

REST APIs

Scripting: PowerShell/Python/C#

Incident investigation

Communication

Jira Service Management

Datadog/New Relic/Dynatrace/Grafana/El

Tools

Datadog

New Relic

Dynatrace

Grafana

Elastic

SQL tools

Job description

Site Reliability Engineer - Applications

About Your New Employer
A fast-growing, Australian FMCG organisation that is currently investing in technology to allow for sustainable growth. Working with an experienced IT team, this business continues to invest in its technology platforms and digital capability to improve reliability, performance and the way technology supports its operations.
About Your New Role
As the Reliability & Application Engineer, you will take ownership of application and integration reliability, monitoring and technical investigation across a broad technology environment.
Other key tasks include:

• Establish and improve application monitoring, observability and alerting.
• Monitor the health and performance of business applications, APIs and integrations.
• Investigate complex application and integration incidents and identify root causes.
• Use logs, metrics, traces and SQL queries to diagnose technical issues.
• Troubleshoot REST APIs and application-to-application integrations.
• Provide Level 3 technical support across business-critical applications.
• Work with Developers and external vendors to resolve complex technical issues.
• Identify recurring incidents and implement automation and reliability improvements.
• Maintain dashboards, technical documentation, runbooks and support procedures.
• Communicate technical issues and resolutions clearly with business stakeholders.

About You
An experienced technical professional with a strong background in application support, reliability engineering, DevOps or a similar technical environment. You enjoy investigating complex problems and have the technical capability to work across applications, databases and integrations.
You will be familiar with the following:

• Application monitoring and observability platforms such as Datadog, New Relic, Dynatrace, Grafana or Elastic.
• Strong SQL querying and application troubleshooting skills.
• .NET applications and the ability to investigate application errors and behaviour.
• REST APIs and application integration troubleshooting.
• Logs, metrics, traces, dashboards and alerting.
• PowerShell, Python, C# or similar scripting/development languages.
• Jira Service Management or similar ITSM platforms.
• Supporting ERP, eCommerce, WMS or other integrated business systems.
• Strong incident investigation and root cause analysis skills.
• Excellent communication skills with both technical and non-technical stakeholders.