Technical Support Engineer - Remote APAC

Spinifex Recruiting; New South Wales; Remote; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Mindfulness programme

Volunteer time off

Donation matching

Employee Assistance Program

Wellbeing program

Online learning library

Job summary

Factory is seeking a Technical Support Engineer to ensure customers get maximum value from our developer‑centric platform. This role sits at the intersection of customer success, product management and engineering, partnering with customers to resolve architecture, performance and operational challenges and to contribute to internal tools that improve scalability.

You will collaborate cross‑functionally with customer success, growth and engineering to design scalable processes and dashboards

Qualifications

• Proven experience supporting large-scale production environments.
• Strong written and verbal communication.
• Ability to troubleshoot under pressure and explain complex concepts clearly.

Responsibilities

• Resolve architecture, performance, and operational issues for customers.
• Develop internal tools and playbooks to improve deployment and diagnostics.
• Collaborate with product and engineering to convert feedback into improvements.
• Create dashboards and processes for data-driven decisions.

Skills

Python

Go

Java

C++

JavaScript/Node.js

Job description

Factory is seeking a Technical Support Engineer to ensure customers get maximum value from our developer‑centric platform. This role sits at the intersection of customer success, product management and engineering, partnering with customers to resolve architecture, performance and operational challenges and to contribute to internal tools that improve scalability.

You will collaborate cross‑functionally with customer success, growth and engineering to design scalable processes and dashboards