APAC Technical Support Specialist | SaaS & API Expert

Attio; Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Equity

Superannuation 12%

25 days holiday

Apple hardware

Enhanced family leave

Team off-site

Job summary

Attio is seeking a Technical Support Specialist to own APAC regional support for our SaaS CRM. You’ll help customers solve complex issues, troubleshoot APIs and integrations, and maintain high CSAT through clear, timely guidance across email, chat and video.

You’ll diagnose multi-system problems, review logs and workflows, and support automations with Zapier, Make or n8n. Excellent communication and independent ownership are essential to succeed in this role.

Qualifications

• 2+ years in a technical support or customer support role within SaaS, ideally in a startup or high-growth environment.
• Experience troubleshooting APIs, integrations, and workflows; comfortable working with logs, debugging issues, and understanding system behaviour.
• Familiarity with tools such as Zapier, Make, or n8n — either supporting customers or building automations directly.
• AI-powered workflows and emerging technologies knowledge.
• Independent operator with strong communication and customer empathy.
• Curiosity, initiative and collaborative mindset to work with Support, Product and Engineering.

Responsibilities

• Provide fast, high-quality support across email, chat, and video while meeting APAC SLA expectations.
• Diagnose and resolve complex issues across Attio’s API, webhooks, SDKs, and integrations.
• Investigate issues spanning Attio and third-party platforms by interpreting logs and system behaviours.
• Advise on and troubleshoot customer-built automations (Zapier, Make, n8n) and support Attio native workflows.
• Troubleshoot MCP server connections and support AI-powered workflows and toolchains.
• Act as the primary technical support contact for APAC with autonomous ownership of queries.
• Surface recurring issues and feedback from APAC to Support, Product and Engineering.
• Contribute to Help Center content and internal documentation to improve support processes.

Skills

APIs

Integrations

Customer support

Automation tools

Tools

Zapier

Make

n8n

Job description

Attio is seeking a Technical Support Specialist to own APAC regional support for our SaaS CRM. You’ll help customers solve complex issues, troubleshoot APIs and integrations, and maintain high CSAT through clear, timely guidance across email, chat and video.

You’ll diagnose multi-system problems, review logs and workflows, and support automations with Zapier, Make or n8n. Excellent communication and independent ownership are essential to succeed in this role.