Cloud Integrations and Configuration Analyst
System C
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Job summary
System C is seeking a Support Analyst to join our Australia and New Zealand operation, focusing on technical integrations and configuration. You will support configuration, testing and deployment of integrations, APIs, and platform components for enterprise customers across cloud-hosted environments.
You will collaborate with Product, Engineering and Professional Services, contribute to documentation and knowledge articles, and participate in continuous improvement initiatives while operating in
Qualifications
- Experience supporting enterprise applications, integrations or technical platforms.
- Knowledge of APIs, web services, system interfaces or integrations.
- Strong troubleshooting and diagnostic skills.
- Experience working within cloud-hosted or SaaS environments.
- Exposure to testing, deployment and release activities.
- Ability to analyse technical issues and identify root causes.
- Strong documentation and communication skills.
Responsibilities
- Supporting the configuration, testing and deployment of integrations and technical components.
- Assisting with API configuration, interfaces and data migration activities.
- Investigating and resolving incidents relating to integrations and platform services.
- Monitoring integration performance and operational health.
- Troubleshooting technical issues across customer environments.
- Supporting upgrades, releases and technical change activities.
- Producing technical documentation, support procedures and knowledge articles.
- Working closely with Product, Engineering and Professional Services teams.
- Supporting customer onboarding and transition into live support.
- Contributing to continuous improvement initiatives and service optimisation.
Skills
Tools
Job description
System C is seeking a Support Analyst to join our Australia and New Zealand operation, focusing on technical integrations and configuration. You will support configuration, testing and deployment of integrations, APIs, and platform components for enterprise customers across cloud-hosted environments.
You will collaborate with Product, Engineering and Professional Services, contribute to documentation and knowledge articles, and participate in continuous improvement initiatives while operating in
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