Customer Service Advisor

City FM; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Free on-site parking

Discounts hub

Paid training

Career development

Job summary

City FM Australia is seeking a motivated Customer Service Representative to join our fast-paced team supporting Coles. This full-time, 6-month fixed-term role operates Monday–Friday between 7am and 7pm on a rotating roster, with on-site parking.

The ideal candidate will have 12 months helpdesk/call centre experience, exceptional customer service, strong communication skills and keen attention to detail. On-site paid training is provided, and City FM values development and teamwork.

Qualifications

• 12 months experience working on a helpdesk/call centre
• Exceptional customer service focus
• Excellent communication skills, both written and verbal
• Strong attention to detail
• Attend 2 weeks on site paid training

Responsibilities

• Effectively manage a high volume of both inbound/outbound calls
• Resolve, manage and escalate problems logged by our customers
• Accurately capture data and work to realistic KPI’s
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external

Skills

Communication skills

Customer service

Attention to detail

Job description

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budgetfor our partners.

The Opportunity

This role offers an enthusiastic,motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer, Coles.

Full-time 6 month fixed term opportunity working Monday - Friday between 7am and 7pm on a rotating roster.

Why you want to work for our team

• Workingwithin a custom designed modern building with free on- site secure parking
• Supportive, funand encouraging team earning above award wage
• Career progressionmaking use of our extensive learning and developmentprogram.
• Discounts Hub with exclusive discounts across major Australian retailers

Your key responsibilities will include

• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and escalat problems logged by our customers.
• Accurately capture data and work to realistic KPI’s.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

You willbe requiredto

• 12 months experience working on a helpdesk/call centre–Preferred.
• Exceptional customer service focus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.
• Attend 2 weeks on site paid training

If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals