Apple & Samsung Device Technician Ipswich

King IT; Ipswich City; On-site; AUD 52,000 - 74,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Team events with burgers and beers

Community initiatives

Job summary

King IT in Ipswich is seeking an Apple & Samsung Device Technician to become the go-to expert for repairing and restoring in-demand devices. You’ll engage customers, diagnose issues, and deliver tailored solutions that improve tech lives, backed by our proven systems and team support.

You’ll receive hands-on training, ongoing development, and opportunities to progress into leadership as we expand across the region.

Qualifications

• Experience fixing Apple or Samsung devices, personal or friends' hardware; PC repair is a bonus but not essential.
• Commercial mindset with willingness to learn how to make tech work profitably.
• Reliability with a track record of dependable performance.
• Strong communication and ability to work with customers.

Responsibilities

• Repair and restore Apple and Samsung devices and related equipment.
• Engage customers, understand their needs and deliver tailored solutions.
• Collaborate with store team to meet targets and improve service offerings.

Skills

Device repair

Customer engagement

Problem solving

Team player

Job description

Apple & Samsung Device Technician Ipswich

Join one of Australia’s fastest-growing tech companies and turn your passion for devices into a career.

Why King IT?

• Hands-on tech: Specialise in Apple and Samsung devices – repairing phones, tablets and more, with the opportunity to broaden into PCs, gaming consoles, and other tech.

• Career growth: We’re expanding by 20%+ every year. Our leadership pipeline means promotions come from within – your future is bright here.

• Training & development: Start with online courses from day one and continue with ongoing learning opportunities. Within your first 3 months, you’ll attend our induction boot camp, followed by nationally recognised training, mentoring, retreats, and monthly goal coaching.

• Positive culture: From peer mentoring and recognition programs to team events with burgers and beers – we build workplaces people love.

• Smart systems: Our in-house management software, 16-Step Sales Process, and streamlined operations mean less admin and more time doing what you do best.

• Perks & community: Staff discounts at cost-plus pricing, plus get involved in community initiatives like DV Safe Phone and Rotary’s Teacher in a Box.

About King IT

From two people in 2015 to 16 stores between Cairns and Sydney, King IT is redefining what a tech retailer can be. We’ve helped over 500,000 Australians get more out of their devices, not just through repairs, but through solutions that add real value to their lives. Our vision is 25 stores by 2027, and we’re looking for talented people to join us on that journey and grow in the Central Coast Newcastle area.

Our mission is to create richer, safer, and more tech-savvy local communities. We put humanity back into technology—turning complex frustrations into straightforward solutions that make our customers look good and feel great.

About the Role

As an Apple & Samsung Device Technician, you’ll report directly to the Store Manager and become the go-to expert for repairing and restoring the most in-demand devices in the world.

But this role is more than just tools and repairs – you’ll engage customers, uncover their needs, and deliver tailored solutions that genuinely improve their tech lives. You’ll be trained in creating customer outcomes that work which is more than just fixing things – all while being backed by our proven systems and a team that wants to see you succeed.

You’ll also have a say in shaping what we do next – from innovating service offerings to contributing ideas that impact the future of the business.

What We’re Looking For

• Non Commercial Experience: Experience fixing devices for personal and friends hardware (Apple & Samsung preferred). PC repair experience a bonus but not essential. Being your families go to IT support.

• Commercial mindset: If you’re passionate and driven, we will teach you how to ensure your tech work is profitable.

• Reliability: Solid job tenure and a track record of being dependable.

• Problem solver: Ability to diagnose and fix issues on time and on budget.

• Team player: Can work both independently and collaboratively.

• People skills: Strong communicator who can build trust and relationships.

• Growth attitude: Committed to continual learning, improvement, and achievement.

This is your chance to join a team where tech meets people – and where you can grow from technician to leader with the right attitude and drive.

Please Don’t Apply If:

• You’re only comfortable with replacing the parts the customers asked you to replace

• You’re not open to coaching, targets, or structured growth

• You just want repair — we’re here solve problems, not swap out parts