Claims Officer - Public Liability

Vero Insurance; Brisbane; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Shine platform

Incentives and shares

Hybrid working

Parental leave (20 weeks)

Study support

Wellbeing coaching

Retail discounts

Volunteer leave

Diversity & inclusion

Job summary

Suncorp is seeking a proactive Claims Officer to join the Liability Claims team in Brisbane, managing a end-to-end portfolio of third-party property damage claims under liability policies. You will investigate indemnity and liability, develop claim strategies, negotiate outcomes and deliver fair, commercially sound decisions.

You'll work with brokers, customers, solicitors and experts, balance customer outcomes with commercial risk, and take advantage of hybrid and flexible working arrangements

Qualifications

• Experience managing liability claims end-to-end.
• Strong analytical and investigative abilities.
• Ability to interpret policy coverage and liability principles.
• Excellent negotiation and stakeholder management skills.
• Proactive decision making and problem solving.

Responsibilities

• Manage an end-to-end portfolio of liability claims from lodgement to resolution.
• Investigate indemnity, liability and quantum issues.
• Gather and analyse evidence to support outcomes.
• Engage with brokers, customers, solicitors, experts and other stakeholders.
• Negotiate settlements and contribute to dispute resolution strategies.
• Identify recovery opportunities and manage litigation exposures as needed.
• Make decisions balancing customer outcomes with commercial risk.

Skills

Liability claims management

Analytical skills

Negotiation

Stakeholder management

Decision making

Team collaboration

Job description

We're seeking a Claims Officer to join our Liability Claims team, managing a portfolio of third-party property damage claims arising under liability policies of insurance. This is an opportunity to work on complex and varied matters, apply your liability knowledge, and develop your career within a supportive and technically focused environment.

What you'll do:

You'll take ownership of an end-to-end portfolio of liability claims, investigating indemnity and liability, developing relevant claim strategies, negotiating outcomes and delivering fair, commercially sound decisions.

• Managing a diverse portfolio of public liability claims from lodgement through to resolution
• Investigating liability, quantum and indemnity issues
• Gathering and analysing evidence to support claim outcomes
• Engaging with brokers, customers, solicitors, experts and other stakeholders
• Negotiating settlements and contributing to dispute resolution strategies
• Identifying recovery opportunities and managing litigation exposures where required
• Making decisions that balance customer outcomes with commercial risk

We're keen to hear from professionals with experience managing public liability claims or third-party claims.

What You’ll bring:

• Demonstrated experience managing liability claims end-to-end
• Strong analytical and investigative skills
• Confidence interpreting policy coverage and liability principles
• Excellent negotiation and stakeholder management capabilities
• A proactive approach to decision making and problem solving
• Work within a specialised liability claims team
• Exposure to complex and technically challenging claims
• Career pathways into Senior Claims Officer, Technical Specialist and Leadership roles
• Ongoing coaching, mentoring and technical development
• Collaborative team culture with experienced liability professionals
• Hybrid and flexible working arrangements
• Be part of a market-leading insurer committed to customer and commercial outcomes

What You’ll Enjoy

• Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ************@suncorp.com.au for a confidential conversation.