Technical Service Representative

Solenis Australia; Hervey Bay; On-site; AUD 70,000 - 90,000; Full time

Job summary

Diversey, a Solenis company, is seeking a hands-on Technical Service Representative to support customers from Maryborough to Rockhampton and surrounding communities. The role focuses on installation, maintenance, and servicing of dispensing equipment, along with training and technical support to ensure optimal product outcomes.

The ideal candidate will have field service or equipment maintenance experience, strong mechanical skills, and excellent communication to build relationships with

Qualifications

• Experience in field service, equipment maintenance or a similar role.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and customer relationship management skills.
• Ability to work autonomously and manage competing priorities.
• Strong attention to detail and commitment to quality service delivery.
• Experience delivering training or coaching customers is highly regarded.

Responsibilities

• Install and commission dispensing and dosing equipment at customer sites.
• Perform preventative maintenance, servicing and repairs.
• Respond to customer breakdown calls and provide technical support; conduct customer training and ensure training records are completed.
• Build strong relationships with store managers, operators, engineers and other customer stakeholders.
• Monitor equipment performance and identify opportunities for improvement.
• Complete service reporting and documentation through company systems.
• Maintain safety documentation and Safety Data Sheets (SDS).

Skills

Field service

Equipment maintenance

Troubleshooting

Customer relationships

Training delivery

Driver's license

Communication skills

Reporting / service systems

Job description

Diversey, a Solenis company, is a global leader in cleaning, hygiene, and infection prevention solutions. Following its acquisition by Solenis in 2023, the combined organisation now operates in more than 130 countries, employs over 15,000 people, and serves customers across a wide range of industries.

With over 100 years of expertise, Diversey helps organisations create cleaner, safer, and healthier environments through innovative cleaning chemicals, dispensing systems, equipment, digital solutions, and expert support.

Driven by sustainability and innovation, Diversey is a trusted partner to customers across Facility Management, Hospitality, Healthcare, Foodservice, Government, and more, with a reputation built on quality, expertise, and results.

About the role

We are looking for a hands-on Technical Service Representative to support our growing customer base from Maryborough through to Rockhampton and the surrounding communities. This field-based role is ideal for someone who enjoys problem-solving, building strong customer relationships and working independently while delivering outstanding technical service.

In this role, you will be responsible for the installation, maintenance and servicing of dispensing equipment and systems, while providing customers with training and technical support. You'll play an important role in ensuring customers receive exceptional service and achieve the best outcomes from our products and solutions.

Key Responsibilities

• Install and commission dispensing and dosing equipment at customer sites.
• Perform preventative maintenance, servicing and repairs.
• Respond to customer breakdown calls and technical support requests.Conduct customer training and ensure training records are completed.
• Build strong relationships with store managers, operators, engineers and other customer stakeholders.
• Monitor equipment performance and identify opportunities for improvement.
• Support new customer and site rollouts across multiple industry sectors.
• Complete service reporting and documentation through company systems.
• Maintain safety documentation and Safety Data Sheets (SDS).

About You

To be successful in this role, you will be a motivated and customer-focused technical professional with strong organisational skills and a practical approach to problem solving.

• Experience in field service, equipment maintenance, technical support or a similar role.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and customer relationship management skills.
• The ability to work autonomously and manage competing priorities.
• Strong attention to detail and commitment to quality service delivery.
• Experience delivering training or coaching customers is highly regarded.
• A current driver's licence.
• Intermediate technology skills for reporting and service management systems.

What's On Offer

• Join a global organisation with a strong reputation for innovation and service excellence.
• Career development and technical training opportunities.
• Supportive team environment with autonomy in your role.
• Opportunity to work across a diverse range of industries and customer environments.