Technical Service Administrator & Showroom Consultant

Bora APAC; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Training provided

Job summary

Bora APAC is seeking a Technical Service Administrator & Showroom Consultant to support service inquiries, log cases, and provide remote technical assistance. The role includes coordinating field service activities and spare parts management to ensure timely interventions.

The position offers hybrid work from our Drummoyne NSW head office, with a small national team environment and ongoing training opportunities. Experience in appliance tech and IoT is preferred.

Qualifications

• Microsoft Office proficiency with intermediate/advanced skills.
• Strong technical empathy for appliances and IoT concepts.
• Ability to translate complex topics into practical service and training concepts.

Responsibilities

• Support inquiries on service, warranty, and general tech questions via phone and email.
• Log cases in the platform and provide remote technical support to end-users, retailers, and partners.
• Coordinate field-based service activities and on-site support through Technical Service Partners.

Skills

Microsoft Office

Job description

Technical Service Administrator & Showroom Consultant

Technical Service Administrator & Showroom Consultant

Support inquiries by clients regarding Service, Warranty, General Tech Inquires, Installations

Resolve customer enquiries via phone and email, logging cases in the provided platform

Provide remote technical support to end-users, retailers, and partners to diagnose and resolve product issues efficiently

Coordinate field-based technical service activities, ensuring timely and professional on-site support for customers, through our Technical Service Partners

Coordinate spare parts and replacement parts management, inventory management and ordering, ensuring availability and delivery for service interventions

Monitor service performance metrics and maintain accurate service reports and documentation.

Plan and coordinate training programs for Technical Service Partners

Coordinate spare parts and replacement logistics for partners to support service operations across regions

Monitor partner service quality, providing feedback and continuous improvement initiatives

Work closely with HQ and regional technical departments to implement new training materials, updates, and product knowledge sharing

Showcasing the BORA product range through compelling story telling and profound product knowledge with a basic level of cooking ability to demonstrate the appliances, as required

Ensure necessary consumables are fully stocked and aid where needed on in house event preparations and coordination

General office and showroom based administrative tasks for a cohesive environment

Your profile:

Full work rights within Australia

Technical Customer Service experience, ideally in an appliance industry

Understanding of electrical, mechanical and software-related systems (IOT)

Ability to understand complex technical interdependencies

Capability to coordinate demonstrations to clients and organise training to Service Partner

Ensure technical accuracy and product resolution

Translate complex technical topics into practical service and training concepts

Basic cooking ability and food hygiene best practices

Very good Microsoft office skills

Working days Tuesday - Saturday, 8:30am – 5:00pm with occasional evening work as required

We are offering:

Great learning opportunities and full training provided

A dynamic role – hybrid

Head office in Drummoyne NSW

Small national team environment

Various team events