Technical Support & Training Specialist – Automation Systems

The Recruitment Alternative Ltd; Sydney; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

The Recruitment Alternative Ltd in Sydney is recruiting for a Technical Support & Training Specialist to join their automation systems team. The role focuses on delivering expert technical support, conducting customer training and assisting with product documentation and resources.

You will troubleshoot issues, liaise with international teams and deliver onsite and in-office training sessions to clients and staff, helping drive successful outcomes for complex automation solutions.

Qualifikationen

• Experience in technical support or service roles.
• Electrical, mechanical or electronics background.
• Strong troubleshooting and fault-finding skills.
• Excellent verbal and written communication.
• Ability to explain technical concepts to varied audiences.
• Organisational skills with multitasking.
• Proficiency with Microsoft Office applications.
• Proactive problem-solving approach.
• Detail-oriented and analytical.
• Eligible to work in Australia without sponsorship.

Aufgaben

• Provide technical support to customers via phone, video conferencing, email and face-to-face interactions.
• Diagnose and troubleshoot product issues by testing equipment and replicating faults.
• Liaise with overseas technical team to identify and implement solutions.
• Deliver technical training to customers onsite and at the Sydney office.
• Provide product training and support to internal staff.
• Develop technical documentation including user guides, wiring diagrams, cheat sheets and training materials.
• Create and maintain technical training videos and support resources.
• Manage product repairs and warranty assessments.
• Monitor and report on technical projects, goals and outcomes.
• Build and maintain strong relationships with customers through exceptional service and support.

Kenntnisse

Technical support

Troubleshooting

Communication

Training delivery

Electrical/Electronics

Mechanical

Problem solving

Team collaboration

Adaptability

Tools

Microsoft Office

Video conferencing

Wiring diagrams

Jobbeschreibung

Technical Support & Training Specialist - Automation Systems

The Recruitment Alternative - Sydney Eastern Suburbs NSW

Full time, Permanent

1d ago , from The Recruitment Alternative

• Newly created opportunity with a reputable European automation manufacturer expanding across Australia
• Excellent salary package with career growth opportunities
• Play a key role in supporting customers, delivering training and providing technical advice & assistance

About the Role:

Our client is a highly successful Italian business that has been operating for over 30 years and has expanded into the Australian market over the last few years. With 14 branches worldwide, they are internationally recognised for their innovative automation solutions servicing residential, commercial and industrial applications.

As part of their continued growth in Australia, they are seeking a proactive and technically minded Technical Support & Training Technician to join their Sydney team. Reporting to the Technical Manager, this is an in-house position, that will play a critical role in supporting customers, delivering product training, troubleshooting technical issues and contributing to the development of technical resources.

This is an excellent opportunity for someone with electrical, mechanical or electronics experience who enjoys problem solving, customer interaction and sharing technical knowledge with others.

Benefits:

• Opportunity to work for a respected global industry leader
• Stable, growing business with long-term career prospects
• Supportive and collaborative team environment
• Ongoing product and technical training
• Attractive salary package

Duties:

• Provide technical support to customers via phone, video conferencing, email and face-to-face interactions
• Diagnose and troubleshoot product issues by testing equipment and replicating faults
• Liaise with the overseas technical team to identify and implement solutions
• Deliver technical training to customers both onsite (occasionally) and at the Sydney office
• Provide product training and support to internal staff members
• Develop technical documentation including user guides, wiring diagrams, cheat sheets and training materials
• Create and maintain technical training videos and support resources
• Manage product repairs and warranty assessments
• Monitor and report on technical projects, goals and outcomes
• Build and maintain strong relationships with customers through exceptional service and support

Skills & Experience:

• Previous experience in a technical support, service technician or similar role
• Mechanical, electrical or electronics experience highly desirable
• Strong troubleshooting and fault-finding skills
• Excellent verbal and written communication skills
• Ability to explain technical concepts to a wide range of audiences
• Strong organisational skills with the ability to manage multiple priorities
• Proficiency with Microsoft Office applications
• A proactive and solution-focused approach
• High attention to detail and strong analytical skills
• Ability to work independently and as part of a team
• Must be currently living in Australia with unrestricted working rights. This position is not suitable for candidates requiring sponsorship now or in the future.

Job ID: LB614.2