Technical Sales & Customer Support

Precision Aviation Group Australia; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Precision Aviation Group Australia is seeking a results-driven sales professional to join the team and support customers across Australia, New Zealand, PNG and the South Pacific. You’ll manage the sales process from quote through to delivery, build strong relationships and reflect our commitment to exceptional service and support.

Work closely with our Component and Engine Services MRO facilities to promote PAG’s local capabilities, develop aviation knowledge and drive growth.

Qualifications

• Previous sales and customer service experience within the aviation industry.
• Strong written and verbal communication skills.
• Customer-focused with the ability to build and maintain relationships.

Responsibilities

• Build and strengthen long-term customer relationships by understanding priorities and positioning solutions.
• Actively plan, manage, and grow the sales pipeline by tracking opportunities and forecasting demand.
• Identify opportunities to promote PAG’s MRO, component and supply chain capabilities.
• Prepare and follow up on quotes, process orders, and manage customer communications throughout the cycle.
• Coordinate with logistics to ensure on-time picking, packing, and shipment.

Skills

Sales experience

Customer service

Communication

Time management

Relationship building

Multitasking

Tools

CRM software

Inventory systems

Job description

Precision Aviation Group Australia is committed to providing industry-leading customer support through aviation Maintenance, Repair and Overhaul (MRO) services and supply chain solutions worldwide.

Our trademarked ISMRO® service Inventory Supported Maintenance, Repair & Overhaul combines parts distribution with Repair Station support, helping our customers maximise their spare parts investment and aircraft availability.

We pride ourselves on keeping our customers flying. Others sell parts — we sell SUPPORT.

About Us

Precision Aviation Group Australia is committed to providing industry-leading customer support through aviation Maintenance, Repair and Overhaul (MRO) services and supply chain solutions worldwide.

Our trademarked ISMRO® service Inventory Supported Maintenance, Repair & Overhaul combines parts distribution with Repair Station support, helping our customers maximise their spare parts investment and aircraft availability.

We pride ourselves on keeping our customers flying. Others sell parts — we sell SUPPORT.

About the Role

This is an exciting opportunity to join the Precision Aviation Group Australia sales team and play a key role in keeping aircraft flying across Australia, New Zealand, PNG and the South Pacific.

As a key point of contact for our customers, you’ll manage the sales process from quote through to delivery, build strong customer relationships and ensure every interaction reflects our commitment to exceptional service and support.

You’ll work closely with our Component Services and Engine Services MRO facilities to promote PAG’s local capabilities and deliver the right solutions for our customers.

This role is ideal for someone who is driven, customer-focused, proactive and motivated by results. You’ll have the opportunity to develop your aviation knowledge, build valuable industry relationships and make a genuine difference to our customers' operations.

At PAG, others sell parts — we sell SUPPORT. If you have the drive to succeed, enjoy working in a fast-paced environment and want to be part of a team that takes pride in keeping our customers flying, we’d love to hear from you.

Key Responsibilities

• Building and strengthening long-term customer relationships by understanding customer priorities, anticipating future needs, and positioning solutions that support retention, growth, and exceptional customer experience.

• Actively planning, managing, and growing the sales pipeline by tracking upcoming opportunities, forecasting customer demand, prioritising follow-up activity, and converting identified opportunities into measurable sales growth.

• Identifying opportunities to promote PAG’s MRO, component and supply chain capabilities to existing and prospective customers.

• Preparing and following up on quotes, processing sales orders and purchase orders, and managing customer communication and expectations throughout the entire process.

• Working closely with logistics staff to coordinate the picking, packing and shipment of orders to ensure customer needs and expectations are met.

About You

• Previous sales and customer service experience within the aviation industry.

• Highly motivated, results-driven and committed to achieving and exceeding sales targets.

• Strong written and verbal communication and time management skills.

• Customer-focused with the ability to build and maintain strong relationships.

• Proactive approach with the ability to manage multiple priorities in a fast-paced environment.

• Experience using CRM and inventory operating systems is desirable.

Benefits

PAG is a pay-for-performance business. We offer competitive salaries and commission structures, while also recognising and rewarding employees who achieve their goals and go above and beyond to deliver exceptional customer support.

You’ll also have the opportunity to develop your aviation industry knowledge, build long-term customer relationships and grow your career within a global aviation organisation.