Customer Service Representative

GPC Asia Pacific; City of Brisbane; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

APG 'Me' Day

Paid Parental Leave

Training

Business Perks: supplier discounts

Events

Wellbeing: EAP

Job summary

Auto Parts Group (APG) in Brendale, part of GPC Asia Pacific, is hiring a Customer Service Representative in a full-time permanent role to deliver outstanding service and manage parts inquiries, quotes, and orders.

You will handle phone support, use APG systems, address escalations, and contribute to KPI-driven continuous improvement while working in a dynamic team environment.

Qualifications

• Passionate about customers and service.
• Strong relationship-building skills preferred.
• Self-starter with a proactive, solutions-focused mindset.
• Reliable, punctual, and a confident communicator.
• Positive, energetic team attitude.

Responsibilities

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and contribute to continuous improvement.

Job description

About Auto Parts Group (APG)

At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage."

APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well‑known brands like Repco, NAPA, AMX, and Motion Industries.

About The Role

Join our Brendale office in afull-time permanent roleand deliver outstanding customer service every day.

As aCustomer Service Representative,you will:

• Provide excellent customer service by managing parts inquiries, requests, and quotes.

• Handle phone services and ensure a professional customer experience.

• Use APG systems to manage parts and inventory.

• Address customer escalations and maintain order records.

• Meet KPIs and focus on continuous improvement.

About You

We are looking for someone who is:

• Passionate about customers and service.

• Experienced in customer service, with strong relationship‑building skills is highly desirable.

• A self‑starter with a proactive, solutions‑focused mindset.

• Reliable, punctual, and a confident communicator.

• A positive, energetic team attitude

We’re open to candidates from:

• Call centres

• High‑volume customer service roles

• Retail or trade counter sales

• Phone‑based sales environments

Benefits:

• APG 'Me' Day: A paid, flexible day for team members to use as they wish.

• Paid Parental Leave: Newly introduced paid parental leave for permanent employees.

• Training: Comprehensive training, support, and resources provided.

• Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.

• Events: Regular team catch‑ups, monthly events, and annual awards.

• Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.

• Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.

• Security: A 30‑year strong and growing business.

About The Work Environment…

Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

GPC Asia Pacific is an equal opportunity employer.