Customer Service Representative

Auto Parts Group; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

APG Me Day

Paid Parental Leave

Training

Retail discounts

Team events

Employee Assistance Program

Job summary

Auto Parts Group (APG) in Sydney's Smithfield office is seeking a Customer Service Representative to deliver outstanding support for automotive parts inquiries, quotes, and orders.

You will handle phone service, use APG systems to manage parts and inventory, and address escalations while maintaining accurate records and meeting KPIs.

Qualifications

• Energetic and team-oriented candidate with a customer-first mindset.
• Experience in fast-paced customer service roles is preferred.
• Familiarity with parts lookup and repair connection systems is desirable.

Responsibilities

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

Skills

Energetic team player

Passionate about customers

Customer service experience

Relationship-building

Self-starter

Reliable communicator

Experience with Parts check

Job description

About Auto Parts Group (APG) At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a \"Real Advantage.\"

About Auto Parts Group (APG) At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a \"Real Advantage.\" APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.

About The Role Join our Sydney - Smithfield office in a full-time permanent role and deliver outstanding customer service every day. In other companies this role may be referred to as a Parts Interpreter position, internally at APG it is referred to as the Customer Service Representative.

As a Customer Service Representative, You Will

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

About You

• Energetic Team player.
• Passionate about customers and service.
• Experienced in customer service, with strong relationship-building skills is highly desirable.
• A self-starter with a proactive, solutions-focused mindset.
• Reliable, punctual, and a confident communicator.
• Prior experience with Parts check and(or) Repair Connection systems desirable

Benefits

• APG 'Me' Day: A paid, flexible day for team members to use as they wish.
• Paid Parental Leave: Newly introduced paid parental leave for permanent employees.
• Training: Comprehensive training, support, and resources provided.
• Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.
• Events: Regular team catch-ups, monthly events, and annual awards.
• Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
• Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.
• Security: A 30-year strong and growing business.

About The Work Environment… Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

GPC Asia Pacific is an equal opportunity employer.