Customer Service Representative

GPC Asia Pacific; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Me Day

Parental Leave

Training Provided

Employee Discounts

Team Events

EAP

Job summary

Auto Parts Group (APG) in Sydney is seeking a Customer Service Representative to join our Smithfield office in a full-time permanent role. You will manage parts inquiries, quotes, and ensure a professional customer experience.

Use APG systems to handle parts and inventory, address escalations, and meet KPIs while driving continuous improvement in service delivery. APG offers extensive training, team events, and benefits including Me Day, paid parental leave, and employee discounts with major

Qualifications

• Experience in customer service with strong relationship-building skills.
• Energetic team player with a proactive mindset.
• Reliable, punctual and confident communicator.

Responsibilities

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

Skills

Customer service

Communication

Team player

Tools

APG systems

Parts check

Repair Connection

Job description

At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a \"Real Advantage.\"

APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.

About The Role:
Join ourSydney - Smithfield office in afull-time permanent roleand deliver outstanding customer service every day. In other companies this role may be referred to as a Parts Interpreter position, internally at APG it is referred to as the Customer Service Representative.

As a Customer Service Representative, You Will:

Provide excellent customer service by managing parts inquiries, requests, and quotes.

Handle phone services and ensure a professional customer experience.

Use APG systems to manage parts and inventory.

Address customer escalations and maintain order records.

Meet KPIs and focus on continuous improvement.

About You:
We are looking for someone who is:

Energetic Team player.

Passionate about customers and service.

Experienced in customer service, with strong relationship-building skills is highly desirable.

A self-starter with a proactive, solutions-focused mindset.

Reliable, punctual, and a confident communicator.

Prior experience with Parts check and(or) Repair Connection systemsdesirable

APG 'Me' Day: A paid, flexible day for team members to use as they wish.

Paid Parental Leave: Newly introduced paid parental leave for permanent employees.

Training: Comprehensive training, support, and resources provided.

Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.

Events: Regular team catch-ups, monthly events, and annual awards.

Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.

Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.

Security: A 30-year strong and growing business.

About The Work Environment…
Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

GPC Asia Pacific is an equal opportunity employer.