Technical Sales Consultant

Global Pumps; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Great Place to Work

Employee Assistance Program

Weekly staff huddles

Professional development programs

ISO standards training (9001/45001/140

Onsite staff parking

Job summary

Global Pumps is seeking a hands-on technical sales support professional to join our office-based team in Australia. You will engage with customers, provide practical problem-solving, and support the sales team with quotes and follow-up. Your trade or technical background will help translate complex concepts into clear solutions for clients.

No pump experience is required—we will train you. This role offers regular hours, a collaborative team environment, and opportunities to grow in sales,

Qualifications

• Trade or technical background required or preferred.
• Strong problem-solving and communication skills.
• Ability to talk to customers and explain technical concepts.

Responsibilities

• Outbound calls to follow up warm leads and support customers by phone/email.
• Qualify, submit and follow up quotes in a timely manner.
• Resolve enquiries promptly and professionally.
• Assist the broader team with technical support and admin tasks.
• Continue to deepen product knowledge to support customers.

Skills

Trade background

Customer communication

Problem solving

Sales support

Willingness to learn

Job description

Global Pump Group is an industry leader in pumping technologies and water treatment solutions in Australia. Established in 1977 as a family business, through growth we continue to prioritise our customer focus and ability to deliver the most practical and innovative products for all applications. For more information refer to our websites www.globalpumps.com.au and www.globalwatergroup.com.au

About The Role

Are you a tradie or technician ready to hang up the tools and bring your practical know-how into the office? This is your chance to step into a technical sales support role where your hands‑on experience and problem‑solving mindset will be highly valued.

You’ll work closely with a small, efficient team and report to the Sales Manager, using your mechanical or technical background to help customers find the right solutions. Your practical experience will be key in building strong relationships through proactive follow‑ups and resolving technical queries. You’ll also support the wider sales team, contributing to the growth of the business by applying your hands‑on knowledge in a new, office‑based environment. Responsibilities will include, but are not limited to:

• Outbound phone calls following up warm leads
• Supporting customers via phone and email
• Qualifying, submitting and following up quotes in a timely manner
• Resolving enquiries or issues promptly and professionally
• Assisting the broader team and clients with technical support and general administrative tasks
• Driving your own knowledge of business product

About You

You don’t need pump experience - we’ll teach you that. What you do need is a solid understanding of how things work, a willingness to learn, and the confidence to talk to customers and solve problems.

We’d love to hear from you if you:

• Have a trade or technical background (e.g. plumbing, mechanical, maintenance, fabrication, etc.)
• Enjoy solving problems and understanding how systems work
• Are comfortable talking to people and explaining technical concepts
• Want to move into an office-based role with regular hours
• Are keen to grow your skills in sales, customer service, and technical support

Why Choose Us

• Accredited Great Place to Work™ (https://greatplacetowork.com.au/companies/global-pumps)
• Employer funded Employee Assistance Program – a confidential phone counselling service available to all staff and their families
• Weekly whole of staff ‘huddles’ and feedback surveys with recognition platform
• Culture focused and family‑oriented business with a great team of people
• Professional development opportunities such as short courses and subsidised certificates/diplomas in accordance with operational needs
• Certification and commitment to Quality, Safety, and Environmental Management System standards (ISO 9001, 45001, and 14001)
• End of month and Friday staff lunches provided, fully automated coffee machines, and access to communal supplies of fruit and biscuits
• Morning tea events throughout the year such as R U Okay Day and charity fundraisers
• State of the art facilities including BBQ area, indoor relax zone/lunch area, and onsite staff carparking
• An attractive remuneration package relevant to experience and expertise