Technical Operations & Client Success Manager - Australia

Boxbar Tech; City of Melbourne; On-site; AUD 100,000 - 130,000; Full time

Job summary

Boxbar Tech is growing across Australia and needs a trusted person on the ground to lead operational delivery and client success at all Australian sites. You'll make sure installations and live events run well, our technology is supported and clients have a reliable local point of contact.

Based in Melbourne, you'll directly manage the technicians working with Boxbar in Australia, coordinate additional specialist and event support when needed and work closely with colleagues in the UK.

Qualifications

• Led technical or field operations in live events, venues, hospitality, or similar hands-on environments.
• Confidently manage technicians and contractors, and interact with clients under pressure.
• Willingness to travel across Australia and work across time zones.

Responsibilities

• Own operational delivery and day-to-day client support across all Australian sites.
• Plan and oversee installations, activations, maintenance and event operations.
• Manage, schedule and develop Boxbar's Australian technicians, sourcing additional technicians and event support as the operation grows.

Skills

Operations management

Client success

People leadership

Field operations

Travel flexibility

Job description

Technical Operations & Client Success Manager - Australia

Location: Melbourne-based, with travel to Boxbar sites and events across Australia
Contract: Full-time
Reports to: VP of Operations
Salary: AUD $100,000 - $130,000 base, plus superannuation
Working pattern: Flexible to meet the needs of installations, sports fixtures and live events, including occasional evenings and weekends

About the role

Boxbar Tech is growing across Australia and needs a trusted person on the ground to lead operational delivery and client success at all Australian sites. You'll make sure installations and live events run well, our technology is supported and clients have a reliable local point of contact.

Based in Melbourne, you'll directly manage the technicians working with Boxbar in Australia, coordinate additional specialist and event support when needed and work closely with colleagues in the UK. This is a hands-on management role: you'll be present at key sites and events, understand the equipment well enough to oversee setup and first-line troubleshooting and know when to involve specialist support.

What you'll do

• Own operational delivery and day-to-day client support across all Australian sites.
• Plan and oversee installations, activations, maintenance and event operations.
• Manage, schedule and develop Boxbar's Australian technicians, sourcing additional technicians and event support as the operation grows.
• Build strong relationships with clients and venue teams, respond to issues and keep stakeholders informed.
• Attend key sites and events to check readiness, support teams and resolve problems quickly.
• Maintain clear records of equipment, site requirements, incidents, costs and follow-up actions.
• Establish reliable local processes and standards that can scale with Boxbar's Australian business.

About you

You’ve led technical or field operations in live events, venues, hospitality, dispense systems or a similar hands-on environment. You're confident managing technicians and contractors, dealing directly with clients and making practical decisions under pressure.

You're comfortable working independently across time zones and travelling when the work requires it. Event schedules vary, so you can flex your working pattern around delivery while keeping organised and clients well supported.

Ready to build what comes next?

It's one thing to keep an established operation running. It's another to help build one across a country.

Boxbar has the technology, clients and momentum in Australia. Now we need the person who will make it work brilliantly on the ground. At installations, in packed venues and in the moments when a client needs someone they trust to take charge.

If you enjoy leading people, solving real problems and seeing the impact of your work at some of Australia's biggest events, we'd love to hear from you. Bring your operational judgement, technical curiosity and ambition. We'll give you the opportunity to help shape what Boxbar becomes in Australia.