Field Service Technician

Social Booth Pty Ltd; City of Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

Social Booth in Melbourne is seeking a Client Experience & Technical Support Coordinator to be the first point of contact for clients and to keep our photobooths running smoothly. The role blends on-site visits with remote support, ensuring friendly, reliable service and quick issue resolution.

You'll visit venues, troubleshoot hardware and software, assist with installs, and coordinate with events and operations teams. Melbourne-based; full-time with flexible hours.

Responsibilities

• Respond to client inquiries with warmth and professionalism
• Visit venues to service and fix photobooths
• Monitor booths remotely and troubleshoot issues
• Assist with booth installs and learn backend systems
• Maintain fault logs and event documentation

Job description

Client Experience & Technical Support Coordinator
Fairfield VIC | Full time | 5 days per week available | Flexible working hours
Working at office and on location.

We're Social Booth – Australia's most memorable photobooth experience. But we're not just here to snap pics. We're hospitality-first, service-obsessed, and proudly powered by a small, passionate crew. We build permanent install photobooths in pubs and clubs that are beautifully designed and based on reliable tech.

We're looking for another person to join our growing team of technical support coordinators.

Your Role

You'll be our first-responder and backend wrangler. You'll manage inboxes, visit client locations, upkeep photobooths for tech and cleaning, monitor booths remotely, and jump in when tech issues need solving — all while delivering a level of service that feels human, friendly, and reliable.

What You'll Do

• Visit venues and fix photobooths as required.
• Be part of our install team where required, flying interstate to install booths where needed.
• Respond to client messages and emails with warmth and professionalism
• Visit venues, clean booths and apply technical solutions.
• Learn and manage our booth monitoring software and backend systems
• Troubleshoot technical issues or elevate as needed
• To learn and maintain our software and hardware requirements so issues can be constantly fixed on the go as required.
• Keep fault logs and event documentation updated
• Coordinate with our events and ops team before and during activations
• Use digital tools to support backend admin and logistics
• Visit venues to resolve technical or hardware issues (when required)
• Assist with booth installs and learn the technical side of setup

Required Availability

• YOUR ROSTER - will change week to week, we are looking for someone flexible who can travel, install and take day or night shifts as needed. The great thing about this job is that no one week is the same and this person will have some autonomy on how each week rolls.

Full-time, five 8-hour shifts a week. Sunday and Monday off every week.

Monday: off

Tuesday: 9am to 5pm

Wednesday: 2pm to 10pm

Thursday: 9am to 5pm

Friday: 2pm to 10pm

Saturday: alternates week to week

Week 1: 5pm to 1am

Week 2: 9am to 5pm

Sunday: off

Saturdays rotate with another member of the team, so you will do a Saturday night one week and a Saturday day shift the next.

The whole tech team meets online every Wednesday at 2:30pm.

We'd Love to Hear From You If You…

• Are confident with computers and pick up new software quickly
• Are a people person.
• Happy getting your hands dirty and going out to venues & interacting with customers.

• Demonstrate intermediate-level computer and technical skills with the ability to confidently learn new software systems
• Understand basic computer programming/coding language
• Are confident with AI
• Are a great communicator, especially over email and chat
• Enjoy problem-solving and staying cool under pressure
• Have experience in admin, events, hospitality or tech support
• Are Melbourne-based and able to work onsite when needed
• Love a mix of solo work and collaborative team energy
• Have experience with any kind of coding, software development or html (not necessary but ideal)