Technical Operations & Client Success Manager

Lever, Inc.; City of Melbourne; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Base salary 100k-130k AUD

Superannuation

Full-time employment

Melbourne-based role

Flexible schedule

Lead ops Australia

Client success ownership

Diverse operations

International collaboration

Scale processes

Job summary

Lever, Inc. in Melbourne, Australia, seeks a hands-on Technical Operations & Client Success Manager. You will oversee installations, activations, maintenance, and live event operations across Australia, managing technicians and coordinating specialist support.

Regular travel to sites and events will be required, with close collaboration with international colleagues to uphold service standards. You will own local delivery, build reliable processes, and ensure outstanding client experience while

Qualifications

• Experience leading technical, field, or operational teams in live environments.
• Strong client-facing skills and ability to communicate during issues.
• Ability to oversee equipment setup and first-line troubleshooting.
• Demonstrated organizational skills and attention to detail.

Responsibilities

• Own day-to-day operational delivery and client support across Australian sites.
• Plan, coordinate, installations, activations, maintenance, and live event ops.
• Manage Australian technicians, contractors, and event support as ops expand.
• Source and coordinate additional technicians and specialist support as needed.
• Build relationships with clients, venues, technicians, and stakeholders.
• Attend sites and events to ensure readiness and resolve issues quickly.
• Oversee technical setup and first-line troubleshooting; escalate when needed.
• Maintain records of equipment, sites, incidents, costs and actions.
• Establish scalable local processes and workflows for Australia.
• Collaborate with international teams across time zones to maintain standards.

Skills

team leadership

live events

client relationships

operational delivery

troubleshooting

stakeholder management

travel flexibility

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Operations & Client Success Manager based in Australia.

This is a hands-on operational leadership role responsible for delivering reliable technical operations and client support across Australia. You’ll oversee installations, activations, maintenance, and live event operations while ensuring clients have a trusted local point of contact. Based in Melbourne, you’ll manage technicians and coordinate specialist and event support as the operation continues to grow. The role combines people leadership, technical oversight, client relationship management, and practical problem-solving in fast-moving environments. You’ll work closely with international colleagues while maintaining strong ownership of local delivery. With regular travel to sites and events, you’ll have a direct and visible impact on operational quality and customer experience.

Accountabilities

• Own day-to-day operational delivery and client support across Australian sites.
• Plan, coordinate, and oversee installations, activations, maintenance activities, and live event operations.
• Manage, schedule, support, and develop Australian technicians while maintaining appropriate staffing levels as operations expand.
• Source and coordinate additional technicians, contractors, and specialist event support when required.
• Build strong working relationships with clients, venue teams, technicians, contractors, and internal stakeholders.
• Attend key sites and events to assess readiness, support teams, monitor delivery, and resolve operational issues quickly.
• Oversee technical setup and first-line troubleshooting, escalating complex issues to specialist support when necessary.
• Maintain accurate records covering equipment, site requirements, incidents, costs, follow-up actions, and operational activities.
• Establish reliable local processes, standards, and workflows that can scale with the Australian operation.
• Work closely with international colleagues across time zones to maintain consistent service and operational standards.

Requirements

• Demonstrated experience leading technical, field, or operational teams in live events, venues, hospitality, dispense systems, or another comparable hands-on environment.
• Experience managing technicians, contractors, or field-based teams, including scheduling and coordinating additional support.
• Strong client-facing experience with the ability to build trusted relationships and communicate clearly during operational issues.
• Practical technical understanding and the confidence to oversee equipment setup, identify problems, and manage first-line troubleshooting.
• Strong operational judgment and the ability to make practical decisions calmly in fast-moving or high-pressure situations.
• Highly organized, with strong attention to detail and the ability to maintain clear records and follow through on actions.
• Comfortable working independently and taking ownership of local operations while collaborating with colleagues across different time zones.
• Willingness and ability to travel regularly to sites, installations, sports fixtures, and live events across Australia.
• Flexible approach to working hours, including occasional evenings and weekends when required by installations, events, or operational needs.
• Strong communication, leadership, problem-solving, and stakeholder management skills.

Benefits

• AUD $100,000–$130,000 annual base salary.
• Superannuation in addition to base salary.
• Full-time employment.
• Melbourne-based role with travel to sites and events across Australia.
• Flexible working pattern aligned with installations, sports fixtures, and live events.
• Opportunity to lead and shape technical operations across a growing Australian operation.
• Direct ownership of local operational delivery and client success.
• Opportunity to work across technology, live events, installations, and field operations.
• Collaboration with an international team and exposure to a growing global operation.
• Opportunity to build scalable processes, develop technical teams, and make a visible impact on client experience.

We appreciate your interest and wish you the best!

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