Technical lead, Workplace, Technology

Investa; Sydney; On-site; AUD 170,000 - 210,000; Full time

Benefits offered by this job

Career development

Lifestyle benefits

Inclusive culture

Flexible work options

Health & wellness

Financial benefits

Job summary

Investa is seeking a Workplace Technology & Service Delivery Lead to own the daily tech used by staff and ensure high-quality support. You’ll manage devices, meeting rooms, AV, and MS 365, while guiding the service desk to a proactive, managed operation.

Lead a hands-on team withybrid collaboration across IT and facilities. You’ll bring 7+ years in end-user tech and IT service delivery, strong MS endpoint skills, and APAC-ready stakeholder communication.

Qualifications

• 7+ years in end-user/workplace tech and IT service delivery, incl. service desk accountability
• Hands-on Microsoft endpoint technologies incl. Intune, Autopilot, Entra ID, patching and app deployment
• Experience with Teams Rooms, Teams telephony and modern workplace AV tech
• Strong ITSM understanding with service levels, reporting and processes
• Experience managing outsourced tech providers with SLAs and contracts
• Excellent communication and stakeholder management, esp. with execs

Responsibilities

• Own Investa’s workplace technology experience end-to-end: devices, rooms, AV, telephony, and Microsoft 365.
• Lead the service desk and service management to a proactive, managed model with SLAs and reporting.
• Provide direction, coaching and prioritisation for the support team without direct line management.
• Own the end-user device fleet: Intune, Autopilot, patching, deployment, lifecycle, asset registers, compliance.
• Govern Microsoft 365, Asana and Atlassian platforms: provisioning, lifecycle management, standardisation.
• Manage meeting room/AV tech including Teams Rooms, telephony and executive spaces.
• Oversee technology vendors for SLAs, performance, renewals, and invoicing.
• Collaborate with Property/Facilities on fit-outs and workplace changes and readiness for events.
• Drive continual improvement, automation and problem management using data.

Skills

End-user / workplace tech

IT service delivery

Microsoft 365 / endpoint mgmt

Vendor management

Stakeholder management

ITIL knowledge

Teams Rooms / AV

Tools

Intune

Autopilot

Entra ID

Patching

Application deployment

Job description

Here at Investa, we’re all about creating spaces that reflect how people work, live, and thrive today—and how they’ll want to do so in the future. For over 20 years, we’ve led the way in making positive change in Australia’s workplaces. We’re an Australian diversified real estate company with a recognised track‑record of investment and development across both office and living markets. Our purpose is to welcome the world to better places. We’re people first and entrepreneurial, with a strong service ethos.

Why join us? We’ve made it our business to understand how people want to live and work today, tomorrow and beyond and as you’d expect, we practise what we preach in our own workplace as well. We’re known for our supportive, inclusive, and flexible work culture. With recognition from the Workplace Gender Equality Agency, the Australian Workplace Equality Index, and multiple awards for workplace flexibility, our people and the way we work together are our difference.

We’re looking for a motivated and experienced Workplace Technology & Service Delivery Lead to join our Technology & Transformation team. This is a hands‑on role where you’ll own the technology our people use every day and the quality of service they receive when they need support. You'll play a key role in keeping Investa's workplace technology at a high standard, driving the reliability, performance and security of the devices and spaces our people use every day, and continually improving how we deliver that service.

Your key responsibilities:

• Own Investa’s workplace technology experience end-to-end, including devices, meeting rooms, audio‑visual technology, telephony and Microsoft 365 productivity platforms.
• Lead the service desk and service management practice, driving a shift from reactive ticket handling to a proactive, managed service with clear service levels, processes and reporting.
• Provide technical direction, coaching and daily prioritisation for the support team, lifting capability and quality without direct line management responsibility.
• Own the end‑user device fleet, including Intune, Autopilot, device standards, patching, application deployment, lifecycle management, asset registers and endpoint compliance.
• Lead the ongoing health, governance and configuration of Microsoft 365, Asana and Atlassian platforms, including user provisioning, lifecycle management and standardisation.
• Own Investa’s meeting room and audio‑visual technology, including Teams Rooms, telephony and executive spaces.
• Manage technology vendors and suppliers, including service levels, performance, renewals, commercials and invoice validation.
• Partner with Property, Asset Services and Facilities on Investa fit outs, floor moves and workplace change, ensuring technology is ready for our people and key business events.
• Drive continuous improvement, automation and problem management across the service desk and end-user technology environment, using data to measure and demonstrate improvements.

What you bring:

• 7+ years’ experience across end-user/workplace technology and IT service delivery, including at least 3 years with accountability for a service desk or workplace technology function.
• Strong hands‑on experience with Microsoft endpoint technologies including Intune, Autopilot, Entra ID, patching and application deployment.
• Experience with Teams Rooms, Teams telephony and modern workplace and audio‑visual technology, ideally including delivery of a workplace technology or AV investment program.
• A strong understanding of practical IT service management, with experience establishing or improving service management practices, service levels, reporting and processes.
• Experience managing outsourced technology providers, including service level performance, contracts and commercial accountability.
• Excellent communication and stakeholder management skills, with the confidence to work with senior executives and communicate clearly during technology issues and outages.
• A proactive and commercially minded approach, with the ability to balance day‑to‑day service delivery with longer‑term technology improvement and modernisation.
• ITIL Foundation or equivalent service management experience and Microsoft endpoint management certification would be highly regarded. No formal tertiary qualification is required — demonstrated capability and track record are what count.

What we offer:

• Career Development: Leadership programs, education assistance, study support, professional membership fee support
• Lifestyle: We offer generous parental leave, return to work program, and summer hours
• Inclusive Culture: A safe, welcoming environment for all, including individuals from Aboriginal and Torres Strait Islander communities, the LGBTQ+ community, and those who are neurodivergent
• Flexibility: We do our best to support you to be able to do the things that are important to you. We offer over 21 formal flexible work options, plus a truly supportive approach to balancing work with life’s priorities
• Health and Wellness: Discounted health insurance, free health and wellbeing services, discounted fitness classes, reproductive health benefits
• Financial: Fully funded life and TPD insurance, novated leasing and retail discounts

We encourage people of all backgrounds to apply. Even if you don’t meet all the criteria, we’d love to hear from you.

A note to recruitment agencies: Investa does not accept unsolicited resumes or candidate profiles from recruitment agencies. We will not be responsible for any fees related to unsolicited resumes sent direct without prior engagement. Thank you for your understanding.