Knowledge Specialist - Fixed Term

Datacom

Canberra

On-site

AUD 90,000 - 110,000

Full time

6 days ago

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Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Programme (Da

Ongoing learning, certifications, and

Access to industry-leading learning

Recognition programmes

Employee discounts and financial wellb

Job summary

Datacom in Australia is seeking a Knowledge Specialist on a 6-month fixed-term contract to lead the knowledge base for a functional area, crafting and refining technical documentation for internal teams and customers.

You will collaborate with Development Specialists, ensure content is accurate, accessible, and aligned with contractual and security requirements, and drive information architecture improvements while maintaining agile delivery.

Qualifications

3+ years' experience in technical writing or knowledge management.
Bachelor's degree in Computer Science, Technology or related.
Knowledge of outsourced IT services and infrastructure project requirements.
Specialist understanding of technical writing and knowledge management techniques.
Strong analytical and problem-solving skills.
Excellent stakeholder relationship management and collaboration skills.
Ability to communicate technical concepts to varied audiences.
Advanced writing skills with user-friendly knowledge resources.
Strong presentation, planning and report writing capabilities.
Ability to manage budgets, schedules, work plans and performance expectations.

Responsibilities

Maintaining the internal knowledge base for a functional area to support operational effectiveness.
Writing, editing and refining technical documentation including manuals and quick reference materials.
Reviewing and editing contributions from Development Specialists for consistency.
Analysing program outlines to develop high-quality manuals and resources.
Ensuring contractual support and documentation requirements are met.
Improving content templates, research methods and authoring style guides.
Managing user roles and permissions to reach the right audiences.
Developing information architecture and taxonomy to support communication.
Coordinating search tuning, taxonomy, grading and dictionary maintenance.
Identifying opportunities to automate tasks using knowledge management frameworks.
Supporting a positive health and safety culture per Datacom policies.
Adapting to changing requirements in an agile environment.

Skills

Technical writing

Knowledge management

Stakeholder mgmt

Analytical thinking

Written communication

Verbal communication

Content standards

Documentation tooling

Education

Bachelor's in CS/Tech

Tools

ITIL

AWS

Node.js

Python

Git

Docker

SQL

Jenkins

CloudFormation

Azure/AWS tooling

Job description

About us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role (your why)

We're pleased to offer this position on a 6-month fixed-term contract, ideal for someone looking to contribute from day one. As a Knowledge Specialist, you will be responsible for managing and maintaining the knowledge base for a specific functional area within Datacom. You'll play a key role in creating, refining and delivering high-quality technical documentation and knowledge resources that support both internal teams and customers.

Working closely with Development Specialists and stakeholders, you will analyse technical information, edit and standardise documentation, and ensure knowledge assets are accurate, accessible and aligned to contractual and operational requirements. You will also contribute to the continuous improvement of knowledge management frameworks, information architecture and content standards to enhance how information is shared and consumed across the organisation.

Your offices are based in Australia. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! Due to the nature of this role, Australian Citizenship is required and the successful candidate must be eligible to obtain and maintain a Government security clearance.

What you'll do

At the moment, as Knowledge Specialist you will be focused on:

Maintaining the internal knowledge base for a specific functional area to support operational effectiveness and performance.

Writing, editing and refining technical documentation including manuals, online help systems, installation guides and quick reference materials.

Reviewing and editing contributions from Development Specialists to produce unified and consistent support documentation.

Analysing program outlines and technical information to develop high-quality support manuals and resources.

Ensuring contractual support and documentation requirements are met.

Improving content templates, research methods and authoring style guides.

Managing user roles and permissions to ensure the right information reaches the right audiences.

Developing and maintaining information architecture and taxonomy structures to support effective communication and discoverability.

Coordinating activities related to search tuning, taxonomy, grading and dictionary maintenance.

Identifying opportunities to automate labour-intensive and repetitive tasks using Datacom knowledge management frameworks.

Supporting a positive health and safety culture in line with Datacom policies and practices.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

What you'll bring

Required experience:

3+ years' experience in technical writing or knowledge management, preferably within a similar technical environment.

Bachelor's degree in Computer Science, Technology or a related discipline.

Knowledge of outsourced IT services and infrastructure project requirements.

Specialist understanding of technical writing and knowledge management techniques and tools.

Strong knowledge of approaches, tools and techniques for problem identification and resolution.

Advanced writing skills with the ability to create clear, user-friendly knowledge resources.

Strong verbal and written communication skills with the ability to communicate technical concepts to varied audiences.

Proven analytical and problem-solving skills.

Excellent stakeholder relationship management and collaboration skills.

Strong presentation, planning and report writing capabilities.

Ability to manage budgets, schedules, work plans and performance expectations effectively.

Nice to have:

Working knowledge of or certification in ITIL methodologies

AWS Certified Solutions Architect - Professional

AWS Certified DevOps Engineer - Professional.

Experience with Node.js or Python

Experience with source control tools such as Git, Bitbucket or CodeCommit

Experience with Docker, Puppet, SQL, Jenkins or serverless technologies

Knowledge of AWS Lambda, CloudFormation or Azure ARM

Culture and benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here