Senior Technical Field Engineer - Mackay, QLD

Unisys; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Unisys is seeking an on-site hardware technician to perform field service across enterprise equipment in the Mackay region. You will repair servers, storage, desktops, notebooks, and associated peripherals, while documenting issues and resolutions.

The role requires 1–2 years in hardware repair or related support, a high school diploma or equivalent, and a valid Australian driver's license with willingness to travel. OEM hardware experience is highly desirable.

Qualifications

• 1-2 years of experience in computer hardware repair, field services, desktop support, or technical support environments.
• High School Diploma or equivalent qualification.
• Technical certification, associate degree, or relevant vocational training preferred.
• Current Australian Driver's License and willingness to travel throughout the Mackay region.
• Australia Citizen preferred.

Responsibilities

• Repair and maintain enterprise-class hardware including servers, storage, desktops, notebooks, and peripherals.
• Perform break/fix maintenance and component replacements such as motherboards, RAM, and drives.
• Install, configure, and cabling of network infrastructure and connectivity equipment.
• Troubleshoot hardware faults across multiple OEM platforms and document findings.
• Travel to on-site service requests and manage multiple tasks independently.

Skills

Hardware repair

Field services

Troubleshooting

On-site service

Windows environments

Customer service

Education

High School Diploma or equivalent

Technical certification or vocational training preferred

Tools

Dell

Lenovo

HPE

Cisco

Apple Software

Job description

What Success Looks Like In This Role

• Experience in computer hardware repair, field services, desktop support, or technical support environments.
• Strong troubleshooting and fault-finding skills across laptop, desktop, and enterprise hardware platforms.
• Experience performing break/fix maintenance on enterprise-class hardware, including servers, storage devices, desktop PCs, notebooks, and peripheral equipment.
• Experience replacing and upgrading hardware components such as motherboards, power supplies, memory, storage devices, processors, screens, batteries, keyboards, SSDs, and other field-replaceable units.
• Basic knowledge of server hardware diagnostics, RAID configurations, firmware updates, and component replacement procedures.
• Practical experience with the installation, basic configuration, and cabling of network infrastructure, including switches, routers, wireless access points, and associated connectivity equipment.
• Experience with equipment installation, rack mounting, patching, cable management, and basic site setup activities within enterprise customer environments.
• Good understanding of Windows operating systems and desktop computing environments.
• Experience working with Dell, Lenovo, HPE, Cisco, or other enterprise OEM hardware platforms is highly desirable.
• Strong customer service, communication, and documentation skills.
• Ability to work independently and manage multiple onsite service requests.
• Experience in Apple Software.
• OEM or manufacturer certifications are advantageous.

You will be successful in this role if you have:

• High School Diploma, GED, or equivalent qualification.
• Technical certification, associate degree, or relevant vocational training preferred.
• 1-2 years of experience in computer hardware repair, field services, desktop support, or technical support environments.
• Australia Citizen preferred.
• Current Australian Driver's License and willingness to travel throughout the Mackay region.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here.