Associate Technical Field Engineer

Unisys; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Unisys is seeking an onsite IT hardware technician to support clients across Sydney’s CBD. You will diagnose, repair and replace components in laptops and desktops, perform BIOS/firmware updates, and document service actions. You’ll travel to customer sites, manage parts and calls, and ensure SLAs are met with high customer satisfaction.

You’ll work independently and collaborate with teams. Requirements include a high school diploma, some technical training, 1–2 years hardware repair experience,

Qualifications

• High School Diploma, GED, or equivalent qualification.
• Technical certification, associate degree, or relevant vocational training preferred.
• 1-2 years of experience in computer hardware repair, field services, desktop support, or technical support environments.
• Strong troubleshooting and fault-finding skills across laptop and desktop hardware.
• Experience installing and replacing hardware components such as motherboards, screens, batteries, SSDs, and memory modules.
• Good understanding of Windows operating systems and desktop computing environments.
• Experience working with Dell, Lenovo, or other major OEM hardware platforms is highly desirable.
• Strong customer service, communication, and documentation skills.
• Ability to work independently and manage multiple onsite service requests.
• Current Australian Driver's Licence and willingness to travel throughout the Cairns region.

Responsibilities

• Provides onsite technical support and hardware repair services across Sydney CBD area.
• Diagnoses, troubleshoots, and repairs laptops, desktops, and related IT hardware.
• Replaces hardware components including motherboards, screens, keyboards, batteries, SSDs, memory, and other field-replaceable parts.
• Performs hardware diagnostics, BIOS and firmware updates, system testing, and validation activities.
• Manages assigned service calls, parts inventory, schedules, and travel requirements efficiently.
• Completes service documentation accurately and within required timeframes.
• Works independently while maintaining high levels of customer satisfaction and professionalism.
• Communicates effectively with customers, service delivery teams, and technical support groups.
• Follows customer-specific processes, safety requirements, and service level commitments.
• Meets SLA targets while delivering a positive customer experience.

Skills

Troubleshooting

Windows OS

Customer service

Documentation

Onsite service management

Education

High School Diploma

Technical certification / vocational training

Tools

Dell hardware

Lenovo hardware

Job description

What success looks like in this role:Provides onsite technical support and hardware repair services across Sydney CBD area.Diagnoses, troubleshoots, and repairs laptops, desktops, and related IT hardware.Replaces hardware components including motherboards, screens, keyboards, batteries, SSDs, memory, and other field-replaceable parts.Performs hardware diagnostics, BIOS and firmware updates, system testing, and validation activities.Manages assigned service calls, parts inventory, schedules, and travel requirements efficiently.Completes service documentation accurately and within required timeframes.Works independently while maintaining high levels of customer satisfaction and professionalism.Communicates effectively with customers, service delivery teams, and technical support groups.Follows customer-specific processes, safety requirements, and service level commitments.Meets SLA targets while delivering a positive customer experience.You will be successful in this role if you have:High School Diploma, GED, or equivalent qualification.Technical certification, associate degree, or relevant vocational training preferred.1-2 years of experience in computer hardware repair, field services, desktop support, or technical support environments.Strong troubleshooting and fault-finding skills across laptop and desktop hardware.Experience installing and replacing hardware components such as motherboards, screens, batteries, keyboards, SSDs, and memory modules.Good understanding of Windows operating systems and desktop computing environments.Experience working with Dell, Lenovo, or other major OEM hardware platforms is highly desirable.Strong customer service, communication, and documentation skills.Ability to work independently and manage multiple onsite service requests.Current Australian Driver's Licence and willingness to travel throughout the Cairns region.OEM or manufacturer certifications are desirable.If you enjoy hands-on IT work, solving technical challenges, and working independently, this is an exciting opportunity to grow your skills while supporting a diverse range of customers and technologies .Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] . US job seekers can find more information about Unisys’ EEO commitment here .