Technical Manager

Gallagher Bassett; City of Melbourne; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Monthly RDO

Work from Home

Parental Leave

Birthday Club

Wellbeing program

Job summary

Gallagher Bassett invites a Technical Manager to lead in-team claims technical knowledge, coaching staff, and applying Workers Compensation legislation to complex cases in Australia. You will review decisions, liaise with legal parties, and support claims strategies while mentoring the team and driving high service standards.

You should have a Law degree or related qualifications, strong customer service and communication skills, and leadership experience to guide Case Managers and Senior Case

Qualifications

• Bachelor of Law and/or related qualifications preferred.
• Experience in the Workers Compensation industry and applying legislation.
• Strong customer service, communication and interpersonal skills.
• Coaching, mentoring and leadership experience is desirable.

Responsibilities

• Provide coaching and mentoring to claims staff on complex claims matters.
• Review and endorse claims decisions using Workers Compensation legislation.
• Liaise with legal parties on pre-litigation and litigated matters within required timeframes.
• Communicate updates to employers, employer consultants and other stakeholders.
• Mentor and develop team members and contribute to claims management strategies.

Skills

Customer service

Communication

Leadership

Coaching

Mentoring

Education

Bachelor of Law or related qualifications

Job description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

As the primary in-team specialist for technical claims and Workers Compensation knowledge, in the Technical Manager position you will use your unique skill set to provide coaching and mentoring to claims staff with relation to complex claims matters.

You will also use your knowledge of Workers Compensation legislation to review and endorse claims decisions, liaise with legal parties relating to claims disputes, undertake various calculations relating to compensation, and provide technical reviews for claims management strategies.

How you'll make an impact

• Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case Managers
• Guiding, advising and assisting employer clients who require specialist technical assistance
• Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
• Providing employers, employer consultants and other involved parties with updates in relation to litigated matters
• Undertaking adverse decision quality revisions and endorsements
• Completing case conferencing with Case Managers and attending claims review meetings when required
• Undertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
• Mentoring and coaching other members of your team

About you

• Experience within the Worker’s Compensation industry and in the application of Work Cover legislation
• Ability to interpret and apply Accident Compensation Act
• Fantastic customer service skills
• Exceptional communication and interpersonal skills
• Experience in client service role
• Coaching, mentoring, and leadership skills
• Bachelor of Law Degree and/or Industry Related Qualifications will be ideal

What we can offer you

• Monthly RDO (Rostered Day Off) after the completion of your probationary period
• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave
• Reproductive leave
• Birthday Club: Enjoy a day off during the month of your birthday, on GB!
• Excellent working environment – our team at GB is renowned for it’s dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)