Technical Capability And Quality Specialist

Cea Connect; City of Melbourne; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive remuneration

Growth and training

Milestone rewards

Career advancement opportunities

Employee assistance program

Novated leasing

Discounts: Maxxia

Samsung discounts

Health insurance discount

Job security

Job summary

CEA is seeking an experienced Technical Capability and Quality Specialist to strengthen technical capability, consistency and quality across our national network. You will develop and deliver training, support diagnostics, and mentor apprentices while driving continuous improvement.

You will work directly with branch teams, OEMs and stakeholders, performing audits and creating documentation to raise standards and enable growth across the organization.

Qualifications

• Trade qualification in earthmoving/heavy equipment or similar.
• Post-trade experience 5+ years in mobile plant or related field.
• Ability to diagnose hydraulic, mechanical and electrical systems.
• Experience delivering technical training and assessments.
• Advanced MS Office skills for reporting and documentation.
• Strong communication to engage stakeholders.
• Current driver's licence and willingness to travel nationally.

Responsibilities

• Provide specialist technical support across the national branch network.
• Diagnose and resolve complex hydraulic, mechanical and electrical faults.
• Develop, coordinate and deliver training programs and assessments.
• Mentor apprentices through structured learning initiatives.
• Create and maintain technical documentation, procedures and guides.
• Conduct quality assurance audits and continuous improvement initiatives.
• Collaborate with OEMs and internal teams to improve outcomes.
• Analyse trends to identify opportunities to boost capability and performance.

Skills

Hydraulic systems

Mechanical systems

Electrical systems

Diagnostics

Training delivery

Documentation

Quality assurance

Auditing

Communication

Microsoft Office

Travel nationally

Education

Certificate III Mechanical

TAE40116 Certificate (Desirable)

Tools

MS Office

Job description

Job Description

Introduction

About Us

CEA is the leading distributor for world-renowned capital equipment brands SANY, Atlas Copco, Ditch Witch, and Dynapac.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, rental, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

CEA is a privately owned business with 10 branches and is dedicated to providing professional customer support, thanks to our highly qualified staff.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

The trusted relationships CEA has built with local communities, customers, dealers and employees continues to create shared successes.

PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.

Description

CEA is seeking an experienced Technical Capability and Quality Specialist to strengthen technical capability, consistency and quality across our national network.

This is a unique opportunity for a highly skilled trade professional who is passionate about developing others, solving complex technical challenges, and driving continuous improvement. Working closely with branch teams, OEMs and internal stakeholders, you will provide technical leadership, support complex diagnostics, develop and deliver training programs, contribute to quality assurance activities, and help build the next generation of industry talent through apprentice development and coaching.

About the Role

Reporting to the National Technical Capability and Quality Manager, you will:

• Provide specialist technical support and escalation assistance across CEA's national branch network.
• Diagnose and support the resolution of complex hydraulic, mechanical and electrical machine faults.
• Develop, coordinate and deliver technical training programs, assessments and capability pathways.
• Support apprentice development through mentoring, coaching and structured learning initiatives.
• Create and maintain technical documentation, procedures, guides and training materials.
• Conduct quality assurance activities, audits and continuous improvement initiatives.
• Collaborate with OEMs and internal stakeholders to improve technical outcomes and product knowledge.
• Analyse technical trends and identify opportunities to improve capability, quality and operational performance.

About You

To be successful in this role, you will have:

Essential Qualifications & Experience

• Trade qualification (Certificate III Mechanical or equivalent) within earthmoving, heavy vehicle, agricultural equipment or a similar industry.
• Minimum 5 years post-trade experience in mobile plant, heavy equipment or a related technical field.
• Demonstrated ability to diagnose complex hydraulic, mechanical and electrical systems and interpret technical schematics.
• Experience developing and delivering technical training programs and assessments.
• Advanced Microsoft Office skills, including the ability to develop training materials, reports and technical documentation.
• Strong communication skills with the ability to engage and influence a broad range of stakeholders.
• Current driver's licence and willingness to travel nationally as required.

Desirable

• Certificate IV in Training and Assessment (TAE40116) or equivalent.
• Experience supporting apprentices and competency-based learning programs.
• Experience in quality assurance, auditing or continuous improvement environments.
• Exposure to OEM technical support, warranty or engineering functions.

Skills And Experiences

Why Join us

• An attractive remuneration package based on your experience.
• Commitment to your ongoing growth and training.
• Employee milestone rewards and recognition initiatives.
• Work within a friendly, family-owned environment that fosters career advancement opportunities locally and nationally.
• Access to employee assistance and wellness programs for you and your household.
• Novated leasing options
• Employee discounts through Maxxia and Samsung
• Discounted health insurance through HBF
• Long-term job security with a stable, family-owned business