Technical Capability and Quality Specialist

CEA; Sydney; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Remuneration package

Growth & training

Novated leasing

Employee discounts

Health insurance benefits

Employee assistance program

Career advancement

Job summary

CEA is seeking an experienced Technical Capability and Quality Specialist to strengthen technical capability, consistency and quality across our national network. You will provide specialist support, diagnose faults, and develop training programs for branch teams and apprentices.

Reporting to the National Technical Capability and Quality Manager, you will create documentation, run audits and collaborate with OEMs to lift capability and product knowledge while travelling nationally as required.

Qualifications

• Trade qualification (Certificate III Mechanical or equivalent) within earthmoving, heavy vehicle, agricultural equipment or a similar industry.
• 5+ years post-trade experience in mobile plant, heavy equipment or a related technical field.
• Ability to diagnose complex hydraulic, mechanical and electrical systems and interpret technical schematics.
• Experience developing and delivering technical training programs and assessments.
• Advanced Microsoft Office skills and ability to develop training materials, reports and technical documentation.
• Strong communication skills with the ability to engage a broad range of stakeholders.
• Current driver’s licence and willingness to travel nationally.
• Experience supporting apprentices and competency-based learning programs.
• Experience in quality assurance, auditing or continuous improvement environments.

Responsibilities

• Provide specialist technical support and escalation across CEA's national branch network.
• Diagnose and support resolution of complex hydraulic, mechanical and electrical machine faults.
• Develop, coordinate and deliver technical training programs, assessments and capability pathways.
• Support apprentice development through mentoring, coaching and structured learning initiatives.
• Create and maintain technical documentation, procedures, guides and training materials.
• Conduct quality assurance activities, audits and continuous improvement initiatives.
• Collaborate with OEMs and internal stakeholders to improve technical outcomes and product knowledge.
• Analyse technical trends and identify opportunities to improve capability, quality and operational performance.

Skills

Diagnostics

Training delivery

Documentation

Stakeholder comms

Travel readiness

Education

Certificate III Mechanical or equivalent

Certificate IV in Training and Assessment (TAE40116)

Job description

Technical Capability and Quality Specialist

CEA is the leading distributor for world-renowned capital equipment brands SANY, Atlas Copco, Ditch Witch, and Dynapac.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, rental, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

CEA is a privately owned business with 10 branches and is dedicated to providing professional customer support, thanks to our highly qualified staff.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

The trusted relationships CEA has built with local communities, customers, dealers and employees continues to create shared successes.

PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.

CEA is seeking an experienced Technical Capability and Quality Specialist to strengthen technical capability, consistency and quality across our national network.

This is a unique opportunity for a highly skilled trade professional who is passionate about developing others, solving complex technical challenges, and driving continuous improvement. Working closely with branch teams, OEMs and internal stakeholders, you will provide technical leadership, support complex diagnostics, develop and deliver training programs, contribute to quality assurance activities, and help build the next generation of industry talent through apprentice development and coaching.

About the Role

Reporting to the National Technical Capability and Quality Manager, you will:

• Provide specialist technical support and escalation assistance across CEA's national branch network.
• Diagnose and support the resolution of complex hydraulic, mechanical and electrical machine faults.
• Develop, coordinate and deliver technical training programs, assessments and capability pathways.
• Support apprentice development through mentoring, coaching and structured learning initiatives.
• Create and maintain technical documentation, procedures, guides and training materials.
• Conduct quality assurance activities, audits and continuous improvement initiatives.
• Collaborate with OEMs and internal stakeholders to improve technical outcomes and product knowledge.
• Analyse technical trends and identify opportunities to improve capability, quality and operational performance.

About You

To be successful in this role, you will have:

Essential Qualifications & Experience

• Trade qualification (Certificate III Mechanical or equivalent) within earthmoving, heavy vehicle, agricultural equipment or a similar industry.
• Minimum 5 years post-trade experience in mobile plant, heavy equipment or a related technical field.
• Demonstrated ability to diagnose complex hydraulic, mechanical and electrical systems and interpret technical schematics.
• Experience developing and delivering technical training programs and assessments.
• Advanced Microsoft Office skills, including the ability to develop training materials, reports and technical documentation.
• Strong communication skills with the ability to engage and influence a broad range of stakeholders.
• Current driver's licence and willingness to travel nationally as required.
• Certificate IV in Training and Assessment (TAE40116) or equivalent.
• Experience supporting apprentices and competency-based learning programs.
• Experience in quality assurance, auditing or continuous improvement environments.
• Exposure to OEM technical support, warranty or engineering functions.

Why Join us

• An attractive remuneration package based on your experience.
• Commitment to your ongoing growth and training.
• Employee milestone rewards and recognition initiatives.
• Work within a friendly, family-owned environment that fosters career advancement opportunities locally and nationally.
• Access to employee assistance and wellness programs for you and your household.
• Novated leasing options
• Employee discounts through Maxxia and Samsung
• Discounted health insurance through HBF
• Long-term job security with a stable, family-owned business