Technical Service Trainer

Caterpillar; City of Hume; On-site; AUD 90,000 - 120,000; Full time

Job summary

Caterpillar Melbourne invites an experienced Technical Service Trainer to design and deliver advanced training programs for dealer technicians, customer technicians and Caterpillar staff. You will develop curriculum, lead hands-on labs and collaborate with product teams to ensure content stays current across Australia, New Zealand and select international markets.

You will facilitate engaging sessions, assess competency and mentor learners, while traveling regularly to customer sites and

Qualifications

• Significant hands-on experience diagnosing and repairing Caterpillar engines and power systems.
• Experience delivering technical training to technicians or field staff.
• Strong problem-solving and communication skills to simplify complex concepts.

Responsibilities

• Develop and deliver technical training programs for technicians, dealers and employees.
• Facilitate classroom, workshop and hands-on learning experiences.
• Collaborate with dealers, customers and SME’s to keep training current and relevant.
• Assess learner competency and provide coaching and technical guidance.
• Gather feedback and continuously improve training content and methods.

Skills

Diagnosing equipment

Technical training delivery

Customer-focused support

Presentation skills

Learning program design

Education

Trade qualification in Diesel Mechanics

Certificate IV in Training and Assessment

Tools

Caterpillar Diagnostic Tools

Job description

Help Build the Next Generation of Caterpillar Technical Experts

Are you passionate about Caterpillar products, diagnostics, and helping others develop their technical expertise?

We are seeking a Technical Service Trainer to join our Melbourne-based team and play a critical role in developing the capabilities of Caterpillar dealer technicians, customer technicians, and Caterpillar employees across Australia, New Zealand, and selected international markets.

As part of a global network of training professionals and technical experts, you will deliver world-class learning experiences that improve technician performance, accelerate problem-solving capability, and support customer success across Caterpillar's diverse product portfolio.

This is an exceptional opportunity for an experienced technician, technical communicator, or training professional who wants to combine their passion for Caterpillar equipment with a rewarding career in learning and development.

About the Role:

As a Technical Service Trainer, you will develop and deliver technical training programs that enable technicians and service professionals to diagnose, maintain, repair, and optimise Caterpillar products and systems.

You will facilitate engaging classroom, workshop, and hands-on learning experiences while partnering with dealers, customers, product groups, and subject matter experts to ensure training remains current, practical, and aligned with industry needs.

Training delivery will primarily support Australia and New Zealand, with opportunities for international travel and collaboration across Caterpillar's global learning network.

What You Will Do:

Training Delivery

Deliver high-quality technical training programs for:

End User Customer Technicians

Technical Support Teams

Emerging and Experienced Service Professionals

Facilitate courses including:

Electronic Troubleshooting and Diagnostics

Master Mechanic Programs

Engine Applications and Installation

Engine Emissions Systems

Power Train Systems

Caterpillar Diagnostic Tools and Technologies

Learning Development

Deliver instructor-led classroom, practical and virtual training programs.

Create engaging learning environments that drive knowledge retention and capability development.

Assess learner competency and provide coaching and technical guidance.

Support ongoing improvement of training content, assessments, and learning experiences.

Gather participant feedback and evaluate training effectiveness.

Stakeholder Engagement

Work closely with Caterpillar dealers, customers, engineers, and technical specialists.

Support strategic capability development initiatives across the region.

Promote technical excellence and best practice service methodologies.

Represent Caterpillar's commitment to world-class customer support and technician development.

Your Development Journey

This role offers a structured and extensive development pathway designed to build your expertise as a world-class Caterpillar trainer.

You will receive:

Comprehensive onboarding into Caterpillar learning systems and training methodologies.

Exposure to Caterpillar's industry-leading technical curriculum and learning products.

Mentoring from experienced global training professionals.

Opportunities to co-deliver and ultimately lead advanced technical programs.

Continuous professional development in adult learning, instructional delivery, facilitation, and curriculum design.

As your capability grows, you will have opportunities to expand your expertise across a broad range of Caterpillar industries and product groups, including:

Electric Power Generation

Energy Storage and Power Systems

Oil & Gas Applications

Marine Engines and Propulsion Systems

Connected Technology and Digital Solutions

Emerging Technologies and Sustainable Energy Solutions

About You:

You are a technically capable professional who enjoys sharing knowledge and helping others succeed.

You bring a combination of technical credibility, communication skills, and a genuine passion for developing people.

Essential Skills and Experience:

Significant experience diagnosing and repairing Caterpillar engines, machines, power systems, or related equipment.

Strong troubleshooting skills across mechanical and electronic systems.

Experience working with diesel engines, electronic controls, emissions systems, power train systems, or engine applications.

Excellent communication and presentation skills.

Strong customer focus and relationship-building capability.

Ability to explain complex technical concepts to a range of experience levels.

Willingness to travel throughout Australia and New Zealand, with occasional international travel.

Desirable Qualifications:

Trade qualification in Diesel Mechanics, Heavy Vehicle Mechanics, Plant Mechanics, Automotive Technology, or a related discipline.

Previous experience delivering technical training, mentoring, coaching, or workplace instruction.

Certificate IV in Training and Assessment. (not essential)

Experience working within the Caterpillar dealer network.

Advanced diagnostic and technical specialist certifications.

Why Join Us?

When you join our team, you become part of a global organisation dedicated to developing the world's best technical talent.

We offer:

A career pathway into technical training and capability development.

Access to world-class Caterpillar learning products and resources.

A structured development program and ongoing technical growth.

Opportunities to work with leading-edge technologies across multiple industries.

Regional and international exposure.

Collaboration with a global community of technical experts and trainers.

A culture that values learning, innovation, safety, and customer success.

Build Capability. Share Knowledge. Shape the Future.

If you're an experienced Caterpillar technical professional looking to take the next step in your career and influence the development of technicians across Australia, New Zealand, and beyond, we'd love to hear from you.

Additional Information:

Location: Melbourne, Victoria
Travel: Regular Australia & New Zealand travel, with some international travel required
Position: Full-Time - 5 days in office requirement

We are an Equal Opportunity Employer.