Technical Analyst: Salesforce, SQL & Enterprise Apps

The Hassett Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Hassett Group in Melbourne seeks a Technical Analyst to support and enhance enterprise applications, including Salesforce administration, security and user management. You will handle Level 2/3 incidents, configure systems, and work with vendors to deliver reliable, user-focused solutions.

Join a collaborative, purpose-driven team driving digital transformation, data quality and modernisation across frontline services in disability and community sectors.

Qualifications

• Provide Level 2/3 support for enterprise business applications.
• Hands-on Salesforce administration including security and user management.
• Strong SQL skills for data extraction and troubleshooting.
• Experience with IT service management practices.
• Ability to produce reports and dashboards for stakeholders.

Responsibilities

• Provide Level 2/3 support across enterprise applications, incl. incident handling.
• Administer Salesforce and manage platform security and configuration.
• Collaborate with stakeholders and vendors to deliver reliable solutions.
• Develop and deliver business reports and dashboards.
• Support data integrity, integrations, and API data flows.

Skills

Technical Support (L2/L3)

SQL

Salesforce Admin

IT Service Management

Dashboard reporting

Stakeholder engagement

APIs and data flows

Problem solving

Documentation

Tools

Salesforce (Sales Cloud/Service Cloud)

SQL tools / data extraction

Job description

The Hassett Group in Melbourne seeks a Technical Analyst to support and enhance enterprise applications, including Salesforce administration, security and user management. You will handle Level 2/3 incidents, configure systems, and work with vendors to deliver reliable, user-focused solutions.

Join a collaborative, purpose-driven team driving digital transformation, data quality and modernisation across frontline services in disability and community sectors.