Technical Analyst

The Hassett Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Hassett Group in Melbourne seeks a Technical Analyst to support and enhance enterprise applications, including Salesforce administration, security and user management. You will handle Level 2/3 incidents, configure systems, and work with vendors to deliver reliable, user-focused solutions.

Join a collaborative, purpose-driven team driving digital transformation, data quality and modernisation across frontline services in disability and community sectors.

Qualifications

• Provide Level 2/3 support for enterprise business applications.
• Hands-on Salesforce administration including security and user management.
• Strong SQL skills for data extraction and troubleshooting.
• Experience with IT service management practices.
• Ability to produce reports and dashboards for stakeholders.

Responsibilities

• Provide Level 2/3 support across enterprise applications, incl. incident handling.
• Administer Salesforce and manage platform security and configuration.
• Collaborate with stakeholders and vendors to deliver reliable solutions.
• Develop and deliver business reports and dashboards.
• Support data integrity, integrations, and API data flows.

Skills

Technical Support (L2/L3)

SQL

Salesforce Admin

IT Service Management

Dashboard reporting

Stakeholder engagement

APIs and data flows

Problem solving

Documentation

Tools

Salesforce (Sales Cloud/Service Cloud)

SQL tools / data extraction

Job description

ABOUT OUR CLIENT

Our client is a leading organisation within the disability and community services sector, committed to improving outcomes for the people and communities they support. With technology playing a critical role in enabling frontline teams, the organisation is investing in the uplift and modernisation of its enterprise applications to enhance service delivery, improve data quality, and support future growth.

ABOUT THE ROLE

Reporting to the Systems Solutions Manager, the Technical Analyst plays a key role in supporting and enhancing the organisation's core business applications.

You'll provide Level 2/3 technical support, administer enterprise systems, manage system configuration and security, and partner with internal stakeholders and technology vendors to deliver reliable, secure and user-focused solutions.

This is an excellent opportunity for someone who enjoys solving technical problems, improving business systems, and contributing to ongoing digital transformation initiatives within a collaborative, purpose-driven environment.

KEY RESPONSIBILITIES

• Provide Level 2/3 support across enterprise business applications, including incident investigation, troubleshooting and resolution.
• Experience supporting enterprise business applications in a Technical Analyst, Application Support or Systems Analyst role.
• Mandatory hands-on experience administering Salesforce (Sales Cloud and/or Service Cloud), including user management, security, profiles, permission sets, configuration, and day-to-day platform administration.
• Strong SQL skills for data extraction, validation and troubleshooting.
• Experience supporting user access, security, configuration and data integrity across enterprise applications.
• Knowledge of system integrations, APIs and data flows.
• Experience producing business reports and dashboards to meet stakeholder requirements.
• Understanding of IT service management practices, including incident, problem and change management.
• Strong stakeholder engagement skills with experience working alongside vendors and cross-functional teams.
• Excellent analytical, documentation and problem-solving capabilities.
• Experience within disability services, healthcare, community services or other regulated industries will be highly regarded.

KEY REQUIREMENTS

• Experience supporting enterprise business applications in a Technical Analyst, Application Support or Systems Analyst role.
• Hands-on experience administering enterprise platforms such as Salesforce or similar business systems.
• Strong SQL skills for data extraction, validation and troubleshooting.
• Experience supporting user access, security, configuration and data integrity across enterprise applications.
• Knowledge of system integrations, APIs and data flows.
• Experience producing business reports and dashboards to meet stakeholder requirements.
• Understanding of IT service management practices, including incident, problem and change management.
• Strong stakeholder engagement skills with experience working alongside vendors and cross-functional teams.
• Excellent analytical, documentation and problem-solving capabilities.
• Experience within disability services, healthcare, community services or other regulated industries will be highly regarded.

WHY JOIN?

• Join a purpose-driven organisation where technology directly supports frontline service delivery.
• Contribute to a major enterprise systems uplift and digital transformation program.
• Work across modern business applications, data, integrations and system improvements.
• Collaborate with experienced technology professionals and business stakeholders.
• Enjoy a role that offers variety, continuous learning and the opportunity to make a meaningful impact.