Salesforce Support Engineer

The Hassett Group; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

The Hassett Group is seeking a Salesforce Support Engineer in Melbourne to join a disability services leader. You will provide Level 2/3 support for core applications, administer Salesforce (Sales Cloud/Service Cloud), manage users, security and configurations, and collaborate with vendors and internal teams on a digital transformation mission.

Ideal candidates will have hands-on Salesforce administration experience, strong SQL skills for data extraction and validation, and a solid understanding

Qualifications

• Hands-on Salesforce administration including user management, security, profiles and permissions.
• Strong SQL skills for data extraction, validation and troubleshooting.
• Experience supporting enterprise applications in Technical Analyst or Systems Analyst roles.
• Knowledge of system integrations and APIs and data flows.
• Experience producing business reports and dashboards for stakeholders.
• Understanding of ITSM practices including incident, problem and change management.

Responsibilities

• Provide Level 2/3 support across enterprise applications, including incident investigation, troubleshooting and resolution.
• Hands-on Salesforce administration, including user management, security, profiles, permission sets and day-to-day platform administration.
• Strong SQL skills for data extraction, validation and troubleshooting.
• Experience supporting user access, security, configuration and data integrity across enterprise applications.
• Knowledge of system integrations, APIs and data flows.
• Experience producing business reports and dashboards to meet stakeholder requirements.

Skills

Salesforce administration

SQL data extraction

IT service management

Stakeholder engagement

APIs and data flows

Tools

Salesforce

Job description

ABOUT OUR CLIENT

Our client is a leading organisation within the disability and community services sector, committed to improving outcomes for the people and communities they support. With technology playing a critical role in enabling frontline teams, the organisation is investing in the uplift and modernisation of its enterprise applications to enhance service delivery, improve data quality, and support future growth.

ABOUT THE ROLE

Reporting to the Systems Solutions Manager, the Salesforce Support Engineer plays a key role in supporting and enhancing the organisation's core business applications. You'll provide Level 2/3 technical support, administer enterprise systems, manage system configuration and security, and partner with internal stakeholders and technology vendors to deliver reliable, secure and user-focused solutions. This is an excellent opportunity for someone who enjoys solving technical problems, improving business systems, and contributing to ongoing digital transformation initiatives within a collaborative, purpose-driven environment.

KEY RESPONSIBILITIES

• Provide Level 2/3 support across enterprise business applications, including incident investigation, troubleshooting and resolution.


• Experience supporting enterprise business applications in a Technical Analyst, Application Support or Systems Analyst role.


• Mandatory hands-on experience administering Salesforce (Sales Cloud and/or Service Cloud), including user management, security, profiles, permission sets, configuration, and day-to-day platform administration.


• Strong SQL skills for data extraction, validation and troubleshooting.


• Experience supporting user access, security, configuration and data integrity across enterprise applications.


• Knowledge of system integrations, APIs and data flows.


• Experience producing business reports and dashboards to meet stakeholder requirements.


• Understanding of IT service management practices, including incident, problem and change management.


• Strong stakeholder engagement skills with experience working alongside vendors and cross-functional teams.


• Excellent analytical, documentation and problem-solving capabilities.


• Experience within disability services, healthcare, community services or other regulated industries will be highly regarded.

KEY REQUIREMENTS

• Experience supporting enterprise business applications in a Technical Analyst, Application Support or Systems Analyst role.


• Hands-on experience administering enterprise platforms such as Salesforce or similar business systems.


• Strong SQL skills for data extraction, validation and troubleshooting.


• Experience supporting user access, security, configuration and data integrity across enterprise applications.


• Knowledge of system integrations, APIs and data flows.


• Experience producing business reports and dashboards to meet stakeholder requirements.


• Understanding of IT service management practices, including incident, problem and change management.


• Strong stakeholder engagement skills with experience working alongside vendors and cross-functional teams.


• Excellent analytical, documentation and problem-solving capabilities.


• Experience within disability services, healthcare, community services or other regulated industries will be highly regarded.

WHY JOIN?

• Join a purpose-driven organisation where technology directly supports frontline service delivery.


• Contribute to a major enterprise systems uplift and digital transformation program.


• Work across modern business applications, data, integrations and system improvements.


• Collaborate with experienced technology professionals and business stakeholders.


• Enjoy a role that offers variety, continuous learning and the opportunity to make a meaningful impact.