Salesforce Support Engineer – Enterprise Systems

Hassett Group; Melbourne; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Hassett Group in Melbourne is seeking a Technical Analyst to support and enhance core enterprise applications. You will administer Salesforce, manage configurations and security, and work with vendors and stakeholders to deliver reliable, secure solutions.

This role suits someone who enjoys solving technical problems, improving business systems, and contributing to digital transformation in a collaborative, purpose-driven environment in Australia.

Qualifications

• Experience supporting enterprise business applications in a Technical Analyst or similar role.
• Hands-on Salesforce administration including user management and security.
• Strong SQL skills for data extraction and troubleshooting.
• Experience with system integrations, APIs and data flows.

Responsabilités

• Provide Level 2/3 support across enterprise applications, investigate incidents and resolve issues.
• Administer Salesforce, including security, profiles and day-to-day platform administration.
• Configure and manage system access, data integrity and data flows across apps.
• Develop reports and dashboards to meet stakeholder requirements.
• Collaborate with vendors and cross-functional teams on changes and improvements.
• Apply IT service management practices including incident and change management.

Connaissances

Salesforce administration

SQL

Data integrity

IT service management

Stakeholder engagement

Analytical skills

Documentation

Outils

Salesforce (Sales Cloud/Service Cloud)

Description du poste

Hassett Group in Melbourne is seeking a Technical Analyst to support and enhance core enterprise applications. You will administer Salesforce, manage configurations and security, and work with vendors and stakeholders to deliver reliable, secure solutions.

This role suits someone who enjoys solving technical problems, improving business systems, and contributing to digital transformation in a collaborative, purpose-driven environment in Australia.