Technical Alignment Manager

Appetency Recruitment Services; Melbourne; Hybrid; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive Remuneration

Profit sharing scheme

Onsite parking

Learning culture

Job summary

An established Managed Service Provider is seeking a proactive IT Manager to enhance client IT environments in Melbourne. This role focuses on standardizing and stabilizing IT infrastructures while ensuring high client satisfaction. You will engage directly with clients, identifying risks and improvement opportunities, and implementing best practices across various technologies. The company fosters a culture of learning and ownership, offering competitive remuneration and profit-sharing schemes. If you're passionate about technology and client success, this is an exciting opportunity to make a significant impact.

Qualifications

• Experience with various technologies including server and network administration.
• Ability to create and maintain standardization across client environments.

Responsibilities

• Manage a portfolio of clients and provide onsite technical support.
• Identify risks and improvement opportunities in client IT environments.

Skills

MS Windows Server Administration

Exchange Server / Exchange Online / Office 365

SQL Server Administration

Hyper-V & VMWare Administration

Networking Skills (Routing / NAT / VLAN)

Troubleshooting skills

Desktop Support

Creating standardization

Service ticketing systems

Remote monitoring & management systems

Tools

Autotask

N-Able

ITGlue

SharePoint

Job description

Hybrid (certain work from office and certain work from home days in a week)

• Pro-active infrastructure audit and alignment role
• High client exposure and onsite exposure
• Opportunity to help uplift organization’s efficiency and client’s IT environment robustness

Our client is an established, stable and growing Managed Service Provider business that has been catering to small and medium enterprises mainly in Sydney for over 35 years. The team is expanding in Melbourne and is gearing for growth.

The value proposition for this amazing business is to act as a true strategic partner accountable for delivering increased value and increased efficiency for its customers. The culture of the organization is to properly analyze and fix problems to continually improve the clients’ environment and confidence in their technology environment.

About the role

We are looking for an ambitious, always learning, process-driven, client satisfaction-oriented virtual IT Manager.

You will be acting as the hands-on IT Infrastructure manager for a number of clients. You will be standardizing the client IT environment, making the environment more stable and capable while at the same time identifying and communicating the risk and improvement opportunities in the IT environment to the MSP’s account managers.

Cultural fit is really important for the business. The culture of the organization promotes learning, encourages ownership, and offers profit share schemes. Thus, we are looking for someone who wants to be part of such culture.

Must haves for the role:

• Ability to create and help build a standardization infrastructure audit checklist and proactively maintain clients' environment to high standards
• Enjoys structuring things and creating templates and standards that others can benefit from

Role and Responsibilities:

The role will require you not only to be hands-on with various technologies but also to build capability within the organization. The role will require you to help define, uplift, and improve the standards that the MSP should be implementing across various infrastructure devices in client environments.

• This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent addressing them.
• Technical client-facing field role.
• Managing a portfolio of clients as an onsite technical resource (normally visiting one client per day).
• Truly proactive potential problem identification and remediation role that is closely aligned with ITIL Problem Management.
• Identify risks and sales opportunities to feed them back into the delivery team.
• You will be required to have your own reliable vehicle (Vehicle Allowance / Reimbursements will be provided as per Vehicle and Travel Policies).

Experience and Skills Requirements:

• Strong experience across a wide variety of technologies
  • MS Windows Server Administration
  • Exchange Server / Exchange Online / Office 365
  • SQL Server Administration
  • Hyper-V & VMWare Administration
  • Networking Skills (Routing / NAT / VLAN)
  • Troubleshooting skills across multiple technologies
  • Desktop Support
• Strong experience with creating, documenting, and implementing standardization across client environments
• Enjoys structuring the environments and improving the IT stability of the client IT infrastructure environment
• Service ticketing systems experience (preferably Autotask)
• Remote monitoring & management systems experience (preferably N-Able)
• Documentation systems experience (preferably ITGlue, SharePoint)

On Offer:

• Competitive Remuneration and profit sharing scheme
• Excellent office in Sydney North West & Hills District and Onsite parking
• Genuine caring culture that promotes learning

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

• If you are on our website then please apply using the “Apply Now” button below

Other titles for this role in other organizations might be: IT Manager, System Administrator, Associate IT Manager, 2IC Manager, Senior Support, Senior service desk, Infrastructure consultant, Support Manager, vITM, Virtual IT Manager.

Appetency Recruitment specializes in fulfilling executive, IT, and Digital positions. ARS presents only the best candidates who can contribute to our client's growth.