Business Analyst and Solutions Coordinator

Appetency Recruitment Services; Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible working arrangements

Mentorship from experienced professionals

Supportive team environment

Job summary

A growing boutique IT firm is seeking a Solutions Coordinator to bridge clients and technical teams in Melbourne. This role combines project coordination and business analysis, offering mentorship and a structured career pathway towards senior consulting positions. Candidates should have a strong background in project management and IT solutions, with a focus on client-driven success. Enjoy a collaborative environment with flexible working arrangements that foster professional development and client relationships.

Qualifications

• 2-4 years of experience in project coordination, client services or technical consulting.
• Strong understanding of IT solutions, especially cloud platforms.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for clients during project delivery.
• Conduct detailed requirements gathering sessions.
• Monitor project progress and ensure deliverables align with timelines.

Skills

Project Coordination

Client Interaction

Technical Aptitude

Communication

Problem Solving

Education

Tertiary Education in Information Technology

Industry Certifications in Project Management

Tools

Microsoft 365

Salesforce

Dynamic CRM

Job description

Business Analyst and Solutions Coordinator

• Job ID:

J-txffk2

• Job Category:

Consulting - IT Consulting

• Job Type:

Permanent - Full-time

• Location:

Melbourne

• Job's Advertised Area:

Hybrid (certain work from office and certain work from home days in a week)

• Act as the vital link between clients and technicalteams, coordinating exciting IT solution projects.
• Receive direct mentorship and a clear career pathwaytowards senior consulting and solution architecture roles.
• Join a passionate, supportive, and tight-knit boutiqueIT firm that is punching well above its weight.

About Our Client

Ourclient is a growing, boutique IT services provider with a reputation forexcellence. They are a passionate and collaborative team of tech enthusiastsdedicated to leveraging emerging technologies to deliver personalised,high-quality service to a diverse client base. They foster a supportive,close-knit culture where team members rely on each other's strengths to achieveoutstanding client success.

About the role

Thisrole is a unique and exciting opportunity that blends project coordination,business analysis, and client advocacy. As the Solutions Coordinator, you willbe the crucial bridge between clients and the internal technical teams,ensuring projects are delivered on scope, on time, and to the higheststandards. This role offers an exceptional pathway for an organised,client-focused professional with technical aptitude to grow their career in adynamic and supportive environment.

Must haves:

• Proven experience in a role involving projectcoordination and direct client interaction within a professional servicesor IT environment.
• Strong ability to translate client needs into technicalrequirements.
• Working knowledge of key business technology platformssuch as Microsoft 365, Salesforce, Dynamic CRM or similar.

Role and Responsibilities

• Serve as the primary point of contact for clientsduring project delivery phases.
• Act as a client advocate, ensuring their needs andexpectations are clearly understood, managed, and met.
• Conduct detailed requirements gathering sessions todocument functional and technical specifications.
• Coordinate project activities between clients,solutions architects, and development teams to ensure seamless execution.
• Monitor project progress and ensure deliverables alignwith the agreed scope and timelines.
• Facilitate regular client communication, includingprogress updates and project meetings.
• Translate complex business needs into clear technicalspecifications for development teams.
• Identify, communicate, and help mitigate potentialrisks or issues early in the project lifecycle.
• Support technical teams with client-facing activities,including presentations and solution demonstrations.

Experience/Skills

• 2-4 years of experience in project coordination, clientservices, or technical consulting.
• Strong understanding of IT solutions, technologyconcepts, and particularly cloud platforms.
• Experience with system integrations and data migrationprojects is highly advantageous.
• Proven ability to manage multiple projectssimultaneously, utilising project management methodologies and tools.
• Excellent written and verbal communication skills, witha talent for translating technical concepts for non-technical audiences.
• A natural curiosity for technology combined with agenuine interest in problem-solving and ensuring client success.
• Demonstrated initiative, strong attention to detail,and the ability to work independently while supporting team goals.
• Ability to build rapport quickly and professionallywith both clients and internal team members.

Qualification

Whileformal qualifications are valued, your practical experience, technicalaptitude, and ambition are most important. Any tertiary education or industrycertifications in Information Technology or Project Management would be highlyregarded.

What is on offer

• A genuine and structured career pathway to seniorconsulting and solution architecture roles.
• Fantastic exposure to diverse, industry-leadingtechnologies and business solutions.
• Direct client interaction and invaluable experience inbuilding lasting professional relationships.
• Mentorship from highly experienced solutions architectsand technical leads.
• Flexible working arrangements with a mix ofoffice-based and remote work.
• A highly supportive and collaborative team environmentthat invests in your professional development.
• The opportunity to make a meaningful and visible impacton client success and business growth.

How to apply

ATTENTION!Please make sure you apply ONLY through our website. DO NOT apply for AppetencyRecruitment Services jobs anywhere else on the web.

• If you are on our website then please apply using the“Apply Now” button below.

Othertitles for this role in other organisation might be:
Project Coordinator, Technical Business Analyst, IT Project Analyst, JuniorSolutions Consultant, Client Delivery Coordinator

AppetencyRecruitment Services @ Call: 1300 507 007

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