Technical Account Manager

Supermicro; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible working arrangements

Generous holiday allowance

Three days’ paid volunteering leave

Diversity and inclusion program

Job summary

Watson-Marlow Fluid Technology Solutions, part of Spirax Group, is hiring an Inside Sales Engineer in Sydney for a hybrid role from WMFTS Australia. You will identify opportunities across ANZ, qualify leads, reactivate accounts and prepare quotations. You will maintain CRM data and coordinate with Sales Engineers and Operations.

Ideal candidates have inside sales or technical customer service experience, a technical background or engineering degree, and fluency in English. Travel is occasional.

Qualifications

• Experience in inside sales or telesales within industrial equipment preferred.
• Technical background or engineering education is advantageous.
• Ability to learn pumps and MRO product ranges quickly.

Responsibilities

• Identify and pursue ANZ opportunities via research, networking and prospecting.
• Cold call and qualify leads to build the pipeline.
• Reactivate dormant accounts and drive quotations to close.
• Prepare standard quotations for own accounts and on behalf of Sales Engineers.
• Maintain pricing, availability and order status in CRM with timely updates.
• Collaborate with Sales Engineers, Operations and Marketing.

Skills

Inside sales

Telesales

Technical customer service

Engineering background

Pumps & MRO

Pricing accuracy

CRM usage

Lead qualification

Communication

English fluency

Education

Engineering degree (welcomed)

Equivalent industry experience

Tools

CRM software

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Job Title: Inside Sales Engineer

Location: WMFTS - Australia - Wetherill Park

Location Type: Hybrid

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi‑national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.

Job Summary: We are seeking a talented and motivated Inside Sales Engineer to join our dynamic team.

Key Responsibilities:

• You identify and pursue new opportunities across ANZ through research, networking and prospecting.
• You cold call to reach the right contacts, qualify leads.
• You reactivate dormant and lost accounts to bring them back into the pipeline.
• You prepare standard product and maintenance, repair and operations (MRO) quotations for your own accounts and on behalf of the Sales Engineers.
• You follow up every quotation through to the customer’s decision, maximising conversion.
• You select and specify standard product and MRO items for the customer’s application, escalating genuinely non‑standard requirements.
• You respond quickly and accurately on pricing, availability, lead times and order status, keeping customers informed throughout.
• You build product and application knowledge across the Industrial, Water & Wastewater (W&WW) and Food & Beverage (F&B) sectors through structured training.
• You identify the sector each opportunity belongs to and pass non‑standard and project enquiries to the responsible Sales Engineer with the research and insight they need.
• You cover for sales colleagues during absence, and share market, pricing and competitor feedback gathered from customer contact.
• You keep leads, opportunities, customer interactions and quotations accurate in the customer relationship management (CRM) system, maintaining a rolling pipeline.
• You report your activity and results — calls, appointments, quotations issued and converted — at the agreed frequency.
• You work in accordance with the company’s Quality Management System and carry out other reasonable duties within your capability to support the sales team and the business.

Who you’ll be working with

• Internally, you report to the Regional Sales Manager, SEA/ANZ, and work day to day with the field Sales Engineers, Operations and Marketing.
• Externally, you are in daily contact by phone and email with customers, distributors and prospects across Australia and New Zealand, and meet them occasionally at site visits, exhibitions and training events.

Skills/Experience

• You communicate confidently by phone and email, and handle objections comfortably when cold calling.
• You manage a high volume of enquiries independently and work to agreed response times and service levels.
• You have experience in inside sales, telesales or technical customer service, ideally gained around industrial or process equipment.
• You bring a technical or engineering background, or the curiosity to build one quickly — a degree is welcome but equivalent industry experience is equally valued.
• You have working knowledge of pumps and MRO spare parts or can learn a technical product range quickly.
• You are accurate with pricing, part numbers and customer data in a CRM system.
• You are effective at lead qualification, cold calling, appointment setting, quotation preparation and follow‑up.
• You are competent with Word, Excel, PowerPoint and Outlook, and willing to adopt new sales and reporting tools as they are introduced.
• You are fluent in written and spoken English.
• You are based in Sydney, New South Wales, and able to work on a hybrid basis from the WMFTS Australia office, with occasional travel for customer visits, exhibitions and training.

A competitive salary

Flexible working arrangements

A generous holiday allowance

Three days’ paid volunteering leave

Additional support and benefits through our Everyone is Included Group Inclusion Plan

Salary: $70k to $90k + Bonus + Superannuation

Type of Employment: Permanent Employment

We are a Disability Confident Committed Employer.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.