Technical Account Manager

Kaliba; Melbourne; Hybrid; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Flexible work environment

Job summary

A leading software solutions provider in Melbourne is seeking an experienced Customer Success Manager to drive outcomes for prominent clients. This role involves acting as a trusted advisor and ensuring successful software adoption while working in a flexible hybrid environment. Candidates should have over 5 years in Technical Account Management or similar, with a strong background in enterprise software, networking, and security.

Qualifications

• 5+ years in Technical Account Management, Customer Success or similar client-facing roles.
• Strong technical acumen with an ability to simplify complexity.
• Experience working with networking, firewalls, network security etc.

Responsibilities

• Act as a trusted advisor for large, high-profile clients.
• Ensure successful adoption, value realization, and lasting partnerships.
• Help customers navigate complex cloud, security, and networking landscapes.

Skills

Technical Account Management

Customer Success

Relationship building

Technical acumen

Job description

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Direct message the job poster from Kaliba

Director at Kaliba - Helping software companies with their GTM, Professional Services & Technical hiring in APAC

Technical Account Manager, ANZ | Enterprise Software | Cyber Security

Looking for your next career adventure in the fast-evolving world of enterprise technology?

A global leader in cutting-edge software solutions is searching for a passionate and commercially-minded Customer Success Manager to drive customer outcomes across some of the region’s most critical enterprise environments.

Working with an impressive portfolio of large, high-profile clients, you’ll act as a trusted advisor—ensuring successful adoption, value realization, and lasting partnerships. This role will see you operating at the intersection of technology and strategy, helping customers navigate complex cloud, security, and networking landscapes.

This is more than a typical TAM role—it’s your chance to make an impact in a growing, profitable business with a global footprint and ambitious expansion plans across APAC.

What’s in it for you?

• High-level engagement with enterprise customers.
• True ownership of the post-sales relationship
• A business that values innovation, customer-centricity, and technical excellence
• A flexible, hybrid work environment based in Sydney or Melbourne
• Competitive salary - base ranging from $140k - $200k + Super + Commission + Benefits

What you’ll need to succeed:

5+ years in Technical Account Management, Customer Success or similar client-facing roles

Enterprise software background (ideally in networking, security, cloud, or infrastructure)

Strong technical acumen with an ability to simplify complexity.

Familiar or exposure working with networking, firewalls, network security etc.

A consultative approach and exceptional relationship-building skills

If you thrive in a fast-paced, ever-evolving technology environment and enjoy being at the heart of customer transformation stories—this role could be for you.

• Interested? Let’s talk.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Consulting

• Industries

  Computer and Network Security and IT Services and IT Consulting

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