Technical Account Manager

Circuitwise Electronics; Geehi; On-site; AUD 90,000 - 130,000; Full time

Job summary

Circuitwise Electronics is seeking an experienced Technical Account Manager to turn complex customer needs into practical solutions and build lasting relationships with engineers and manufacturers in a dynamic Norwest-based team.

You will own key customer relationships, collaborate with engineering, production, quality and procurement, and support existing products and new product introductions (NPI) throughout the lifecycle.

Qualifications

• Tertiary qualification in Engineering, Manufacturing, Business/Commerce or related discipline.
• Minimum 3 years’ demonstrated industry experience in electronics manufacturing or regulated industries.
• Proven experience in Account Management or Sales within manufacturing or engineering.
• Strong commercial acumen and technical understanding.
• Experience communicating confidently with engineers, operations teams and senior client stakeholders.
• Proactive, solutions-focused mindset with strong attention to detail.
• Confidence managing multiple priorities in a fast-paced, production-driven environment.
• Excellent written and verbal communication skills, bridging technical and non-technical conversations.
• Proficient in Microsoft Office products, including Word, PowerPoint and Excel.
• Excellent project management and organisational skills.

Responsibilities

• Build trusted, long-term relationships with key customers.
• Act as the main contact across commercial and technical matters.
• Lead regular client meetings, reviews and performance discussions.
• Translate client needs into clear internal requirements.
• Own and develop key customer accounts, with commercial and technical partnership.
• Identify growth opportunities within existing accounts and convert to revenue.
• Achieve sales and margin targets across your portfolio.
• Manage forecasts, pipelines and reporting using CRM tools.
• Contribute to account strategies and sales planning.
• Guide projects from concept through to production as the primary client interface.
• Translate client requirements into internal briefs for engineering, production and quality.
• Support clients with technical and procedural guidance throughout the lifecycle.
• Coordinate client purchase orders with material ordering and production schedules.
• Proactively manage issues and resolve concerns with a solutions-focused mindset.
• Ensure alignment with quality systems, compliance and client expectations.
• Partner with production, engineering and purchasing teams; share client insights.

Skills

Account Management

Sales

Communication

Project management

Organisational skills

Commercial acumen

Technical understanding

Education

Tertiary qualification in Engineering/Manufacturing/Business or related

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

At Circuitwise Electronics, we manufacture electronics for customers in MedTech, Aerospace and Defence. For more than 35 years, we’ve earned their trust through careful work, honest relationships and a shared commitment to getting things right. The products we manufacture change lives.

There’s plenty happening at our Norwest Business Park head office. New clients bring fresh ideas, and their projects give us a close look at remarkable technology. We’re investing in our people and equipment while Circuitwise Group grows through acquisitions across Australia and New Zealand. You’ll have the support of a broader group and the familiarity of a close local team.

We pitch in for each other here. Engineers, production teams and account managers work together to solve problems and deliver for customers. We’re proud of the people beside us, the customers who trust us and the products we help bring to market.

We’re looking for an experienced Technical Account Manager who enjoys working with engineers and manufacturers. You’ll turn complex customer needs into practical solutions and build strong, lasting relationships that work for both the customer and Circuitwise.

You’re curious about how things work, and your technical background helps you get into the detail. You also know when to make a decision and keep things moving. You connect easily with people, ask good questions and build the kind of trust that makes difficult conversations easier.

You feel at home in a lively, open-plan workplace. People talk across desks, pull others into a problem and work out the answer together. You’re happy to ask for help, quick to offer it and generous with what you know. When a customer brings us a complex challenge, you enjoy bringing the right people together to find a practical answer. You also notice where a process could work better and take the initiative to improve it.

As our Technical Account Manager, you’ll own key customer relationships. You’ll be their main commercial and technical contact, from the first conversation through to ongoing production. Working closely with engineering, production, quality and procurement, you’ll support existing products and new product introductions (NPI), manage account performance and keep customers informed.

This is a hands-on role where your judgment matters. You’ll help shape customer outcomes, improve how we work together and spot opportunities for the business to grow.

Tasks & Responsibilities

Customer and Account Leadership

• Build trusted, long-term relationships with key customers
• Act as the main point of contact across commercial and technical matters
• Lead and engage in regular client meetings, reviews and performance discussions
• Translate client needs into clear internal requirements

Grow and Strengthen Customer Partnerships

• Own and develop key customer accounts, acting as a trusted commercial and technical partner
• Build long-term, value-based relationships through regular engagement, reviews and collaboration
• Identify growth opportunities within existing accounts and convert them into sustainable revenue

Drive Commercial Performance

• Achieve sales and margin targets across your portfolio
• Manage forecasts, pipelines and reporting using CRM tools
• Contribute to account strategies and sales planning

Lead Technical and Manufacturing Engagement

• Be the primary client interface, guiding projects from concept through to production
• Translate client requirements into clear internal briefs for engineering, production and quality teams
• Support clients with technical and procedural guidance throughout the manufacturing lifecycle

Quality and Delivery Excellence

• Coordinate client purchase orders with material ordering and production schedules
• Proactively manage issues and resolve concerns with a solutions-focused mindset
• Ensure alignment with quality systems, compliance and client expectations

Cross-Functional Collaboration

• Partner closely with production, engineering and purchasing teams
• Share client and market insights to support continuous improvement
• Contribute to internal initiatives that improve customer experience and efficiency

Qualifications & Experience

• Tertiary qualification in Engineering, Manufacturing, Business/Commerce or a related discipline and/or a minimum of 3 years’ demonstrated industry experience.
• Experience in electronics manufacturing, contract manufacturing or regulated industries will be highly regarded
• Proven experience in Account Management or Sales within a manufacturing or engineering environment
• Strong combination of commercial acumen and technical understanding
• Working knowledge of manufacturing processes, engineering concepts or technical products
• Experience supporting customers through complex product lifecycles
• Strong ability to communicate confidently with engineers, operations teams and senior client stakeholders
• A proactive, solutions-focused mindset with strong attention to detail
• Confidence managing multiple priorities in a fast-paced, production-driven environment
• Excellent written and verbal communication skills, with the ability to bridge technical and non-technical conversations
• Proficient in Microsoft Office products, including Word, PowerPoint and Excel
• Excellent project management and organisational skills

Why Work With Us?

• Work closely with technical experts in a collaborative, fast-paced manufacturing environment
• Be part of a collaborative team that values expertise and accountability
• Influence outcomes across engineering, production and commercial teams
• Be part of a business focused on quality, continuous improvement and long-term client partnerships