Senior Account Manager

Allura Partners; Central Coast Council; On-site; AUD 90,000 - 140,000; Full time

Job summary

Allura Partners on the Central Coast seeks an accomplished Senior Account Manager to own and grow a portfolio of key customers. You will drive revenue and margin, partnering with R&D, Quality, Regulatory, Supply Chain, Manufacturing and Finance to take new products from brief to launch.

You will shape customer strategy, lead pricing discussions, and collaborate across functions to deliver growth while travelling domestically to meet clients and support opportunities.

Qualifications

• 5+ years in Senior Account Management or a similar B2B role.
• Track record of owning revenue targets and growing strategic accounts.
• Hands-on experience taking products from brief through development, pricing, and launch.
• Strong commercial and financial acumen with pricing and margin discipline.
• Ability to interpret sales and pipeline data and drive actions.
• Experience influencing cross-functional teams across technical and operational areas.
• Genuine experience coaching or mentoring others.
• Strong negotiation and stakeholder management skills.

Responsibilities

• Own and grow a portfolio of key customers, delivering revenue and margin growth.
• Lead new product opportunities from brief through development and launch.
• Develop pricing strategies and negotiate terms to balance competitiveness and margin.
• Own forecasting and pipeline, turning data into action.
• Lead customer reviews, negotiations and escalations with cross-functional teams.

Skills

Senior Account Management

Revenue growth

Pricing strategies

Forecasting & analytics

Stakeholder management

CRM software

Tools

CRM systems

Job description

• New product development through to product launch

About the Company
Our client is a well-established Australian manufacturer based on the NSW Central Coast. Partnering with leading consumer brands, the business supports customers from product development through to manufacturing, with a strong culture of collaboration, innovation and sustainability, and a clear next stage of growth ahead.

About the Role
Reporting into senior leadership, you'll own and grow a portfolio of key customer accounts, delivering against revenue and margin targets. As the internal commercial lead for your customers, you'll work closely with R&D, Quality, Regulatory, Supply Chain, Manufacturing and Finance to take new products from brief to launch.

• Development: ongoing upskilling, internal opportunities and professional development


• Impact: a hands-on role shaping customer strategy, product development and business growth


• Continuous improvement: bring ideas to the table and join cross-functional project teams


• Travel: domestic travel to meet customers and support key opportunities

Duties / Key Responsibilities

• Own and grow a portfolio of key customers, building trusted multi-level relationships and strategic account plans to deliver revenue, margin and growth targets


• Lead new product opportunities from customer brief through development, costing, commercialisation and launch, keeping timelines on track and resolving roadblocks


• Develop pricing strategies and negotiate pricing, volumes, MOQs and commercial terms that balance competitiveness with margin and long-term account potential


• Own account forecasting and pipeline, analysing revenue, margin and performance data and turning insights into action


• Lead customer business reviews, negotiations and escalations, balancing customer expectations with commercial and operational capability

Skills and Experience

• 5+ years in Senior Account Management, Key Account Management or a similar commercial B2B role


• A track record of personally owning revenue targets and growing strategic customer accounts


• Hands-on experience taking physical products from customer brief through development, costing, commercialisation and launch (not just selling an existing range from a price list)


• Strong commercial and financial acumen, including building pricing strategies based on cost, margin, volume, MOQs and account potential


• The ability to interpret sales, forecast and pipeline data, spot performance gaps and put action plans in place


• Experience influencing and driving outcomes across technical and operational teams in a complex environment


• Genuine experience coaching, mentoring or developing others


• Strong negotiation, communication and stakeholder management skills


• Confident using CRM, forecasting and sales reporting tools
  
• Background in contract manufacturing, cosmetics, personal care, pharmaceuticals, FMCG, food or packaging highly regarded


• Able to work onsite on the Central Coast and travel domestically as needed