Senior TechBar Lead - IT Support & ServiceNow Expert

DXC Technology Company; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

DXC Technology in Melbourne seeks a Senior TechBar Analyst to deliver high-quality, customer-centric IT support in a modern workplace. You will manage complex incidents, act as escalation, and drive continuous improvement while championing digital-first practices.

You will lead TechBar capability uplift, mentor analysts, and ensure audit-ready ServiceNow records. The role emphasizes ownership, collaboration, and professional service delivery in a fast-paced environment.

Qualifications

• Extensive experience in end-user computing or TechBar environments.
• Advanced troubleshooting across devices and enterprise applications.
• Strong experience with Microsoft 365 and modern workplace platforms.
• Demonstrated expertise in ServiceNow or equivalent ITSM tools.
• Understanding of ITIL-aligned processes and service management.
• Experience with device lifecycle and asset management.

Responsibilities

• Deliver advanced front-line IT support through the TechBar, managing complex incidents and service requests.
• Act as an escalation point for complex or high-impact issues.
• Proactively identify service improvement opportunities and reduce recurring incidents.
• Lead by example in delivering exceptional customer experiences.
• Support modern workplace technologies including endpoints, mobility, and collaboration platforms.
• Oversee device lifecycle activities including provisioning, refresh, and asset control.
• Manage incidents and requests end-to-end in ServiceNow in line with SLAs.
• Maintain accurate, high-quality, audit-ready ServiceNow records.
• Promote modern workplace disciplines including secure and digital-first practices.
• Leverage ServiceNow insights to identify trends and drive improvements.
• Collaborate with cross-functional IT teams to ensure seamless service delivery.
• Maintain a professional and high-standard TechBar environment.

Skills

End-user computing

Advanced troubleshooting

Microsoft 365

ServiceNow/ITSM

ITIL processes

Asset management

Tools

ServiceNow

Job description

DXC Technology in Melbourne seeks a Senior TechBar Analyst to deliver high-quality, customer-centric IT support in a modern workplace. You will manage complex incidents, act as escalation, and drive continuous improvement while championing digital-first practices.

You will lead TechBar capability uplift, mentor analysts, and ensure audit-ready ServiceNow records. The role emphasizes ownership, collaboration, and professional service delivery in a fast-paced environment.