Tech Support & Sales Admin Coordinator

Inspired Search Group; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Jands, partnered with Inspired Search Group, seeks a Customer Support Coordinator to join their team in Australia. You will handle customer inquiries, coordinate orders, and support internal sales and logistics teams to ensure timely delivery.

The role offers growth into Inside Sales and broader account management opportunities, with a focus on delivering exceptional customer service within the professional AV sector.

Qualifications

• Experience in customer service and sales administration.
• Experience in technology distribution or IT/AV sectors preferred.
• Ability to manage quotations, orders, stock and delivery coordination.
• Strong admin skills and attention to detail.
• Proficient with CRM/ERP and MS Office.

Responsibilities

• Respond to customer enquiries via phone, email and other communication channels, providing professional and timely assistance.
• Manage customer requests, resolve routine issues and coordinate with relevant teams to ensure a positive customer experience.
• Process and coordinate customer orders accurately, monitoring progress through to fulfilment and delivery.
• Liaise with logistics and internal stakeholders regarding stock availability, order allocations, delivery schedules and potential delays.
• Keep customers informed of order status, product availability and expected delivery timeframes.
• Provide sales administration support, including preparing quotations, assisting with customer account applications and maintaining sales information.
• Support internal sales teams with administrative requests and follow-up activities.
• Maintain accurate customer records, order information and reporting through internal business systems.
• Work collaboratively with Sales, Finance, Logistics, Technical Support and other departments to ensure customer requirements are met.
• Identify opportunities to improve internal processes, customer service delivery and operational efficiency.

Skills

Customer service

Sales administration

Order processing

CRM/ERP experience

Microsoft Office

Tools

CRM/ERP systems

Microsoft Office

Job description

Jands, partnered with Inspired Search Group, seeks a Customer Support Coordinator to join their team in Australia. You will handle customer inquiries, coordinate orders, and support internal sales and logistics teams to ensure timely delivery.

The role offers growth into Inside Sales and broader account management opportunities, with a focus on delivering exceptional customer service within the professional AV sector.