Customer Support Coordinator

Inspired Search Group; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Jands, partnered with Inspired Search Group, seeks a Customer Support Coordinator to join their team in Australia. You will handle customer inquiries, coordinate orders, and support internal sales and logistics teams to ensure timely delivery.

The role offers growth into Inside Sales and broader account management opportunities, with a focus on delivering exceptional customer service within the professional AV sector.

Qualifications

• Experience in customer service and sales administration.
• Experience in technology distribution or IT/AV sectors preferred.
• Ability to manage quotations, orders, stock and delivery coordination.
• Strong admin skills and attention to detail.
• Proficient with CRM/ERP and MS Office.

Responsibilities

• Respond to customer enquiries via phone, email and other communication channels, providing professional and timely assistance.
• Manage customer requests, resolve routine issues and coordinate with relevant teams to ensure a positive customer experience.
• Process and coordinate customer orders accurately, monitoring progress through to fulfilment and delivery.
• Liaise with logistics and internal stakeholders regarding stock availability, order allocations, delivery schedules and potential delays.
• Keep customers informed of order status, product availability and expected delivery timeframes.
• Provide sales administration support, including preparing quotations, assisting with customer account applications and maintaining sales information.
• Support internal sales teams with administrative requests and follow-up activities.
• Maintain accurate customer records, order information and reporting through internal business systems.
• Work collaboratively with Sales, Finance, Logistics, Technical Support and other departments to ensure customer requirements are met.
• Identify opportunities to improve internal processes, customer service delivery and operational efficiency.

Skills

Customer service

Sales administration

Order processing

CRM/ERP experience

Microsoft Office

Tools

CRM/ERP systems

Microsoft Office

Job description

Customer Support Coordinator

Customer Service | Sales Administration | Technology Distribution

Inspired Search is proud to partner with Jands to find a proactive, customer-focused Customer Support Coordinator to join their team.

About Jands

Jands is one of Australia's leading independent distributors of professional audio, lighting, staging and entertainment technology.

With more than 50 years of experience, Jands has built a strong reputation for representing some of the world's most respected technology brands, including Shure, Meyer Sound, Pioneer and ETC.

Operating across the professional AV, entertainment, production and commercial technology sectors, Jands combines an extensive product portfolio with specialist technical expertise and a commitment to delivering exceptional customer service.

Proudly Australian-owned, Jands offers a collaborative working environment where employees are encouraged to develop their skills, contribute ideas and build rewarding, long-term careers.

The Opportunity

An excellent opportunity has arisen for an organised and customer-focused Customer Support Coordinator to join Jands' Customer Support team.

This varied position combines customer service, sales administration, and order coordination, working closely with internal sales teams and customers to ensure enquiries, orders, and administrative requirements are managed efficiently and accurately.

Reporting to the Customer Support Manager, you will be a key point of contact for customers, providing timely information, resolving enquiries, and ensuring orders progress smoothly from initial processing through to delivery.

You will also provide valuable administrative support to Jands' Business Unit teams, allowing their customer-facing colleagues to focus on developing relationships and growing the business.

Importantly, this role offers a genuine opportunity for career progression. For someone interested in building a career in sales, there is potential to progress into Inside Sales and, ultimately, broader sales or account management opportunities within the business.

This could be an excellent entry point into the professional AV industry for someone with a background in technology distribution, IT, AV or technical customer support who is keen to build their industry knowledge and develop their career.

Key Responsibilities

• Respond to customer enquiries via phone, email and other communication channels, providing professional and timely assistance.
• Manage customer requests, resolve routine issues and coordinate with relevant teams to ensure a positive customer experience.
• Process and coordinate customer orders accurately, monitoring progress through to fulfilment and delivery.
• Liaise with logistics and internal stakeholders regarding stock availability, order allocations, delivery schedules and potential delays.
• Keep customers informed of order status, product availability and expected delivery timeframes.
• Provide sales administration support, including preparing quotations, assisting with customer account applications and maintaining sales information.
• Support internal sales teams with administrative requests and follow-up activities.
• Maintain accurate customer records, order information and reporting through internal business systems.
• Work collaboratively with Sales, Finance, Logistics, Technical Support and other departments to ensure customer requirements are met.
• Identify opportunities to improve internal processes, customer service delivery and operational efficiency.

About You

We are looking for a dependable, organised and customer-focused professional who enjoys managing multiple priorities and providing high-quality administrative and customer support.

A background within the technology sector would be highly regarded, particularly experience in IT distribution, professional AV, electronics, technical products or technology sales support.

Ideally, you will bring:

• Previous experience in customer service, sales administration, order processing or a similar coordination role.
• Experience in a technology, IT, AV, electronics, or technical product distribution environment is preferred.
• An understanding of sales administration processes, including quotations, customer orders, stock availability and delivery coordination.
• Strong administrative skills, with excellent accuracy and attention to detail.
• Confidence using business management systems, CRM or ERP platforms and Microsoft Office.
• Excellent communication skills and the ability to build positive relationships with customers and colleagues.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• A proactive, solutions-focused approach and willingness to take ownership of customer enquiries through to resolution.
• The ability to work collaboratively across different departments in a busy commercial environment.

While previous experience within the professional AV industry would be advantageous, candidates from broader technology and technical distribution backgrounds are also strongly encouraged to apply.

We would particularly welcome applications from individuals with an interest in technology who may wish to develop their career towards an Inside Sales or external sales position over time.

Why Join Jands?

Work with a respected Australian business

Join an established, Australian-owned organisation with more than 50 years of industry experience and a strong reputation across the professional AV and entertainment technology markets.

Genuine career progression opportunities

For those with an interest in sales, this position offers a potential pathway into Inside Sales and subsequently broader sales or account management roles. Jands is committed to developing its people and supporting their long-term career aspirations.

Work with leading global technology brands

Gain exposure to an impressive portfolio of professional audio, lighting and staging products from internationally recognised manufacturers.

Be part of a collaborative team

Work closely with experienced sales, technical and operational professionals who share a commitment to delivering outstanding customer outcomes.

Enjoy variety in your day

This is more than a traditional customer service position. You will be involved in sales administration, order management, customer coordination and internal stakeholder support.

Develop your technical and commercial knowledge

Build valuable experience in technology distribution, product solutions, sales processes and customer relationship management.

Inspired Search is partnering exclusively with Jands on this appointment.

All enquiries will be treated in confidence.