Tech Support Engineer — Precision Agriculture GNSS (Australia)

CHC Navigation | CHCNAV

Australia

On-site

AUD 70,000 - 90,000

Full time

4 days ago

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Job summary

CHC Navigation in Australia is seeking a results-oriented Technical Support Engineer to join the Australia team. You will onboard partners, provide technical training, and address hardware and software queries related to our agriculture machinery.

The role requires a degree in engineering, at least one year in technical support or training in agriculture tech, and strong problem-solving, English fluency, and presentation skills. Travel to partner sites and customers is expected.

Qualifications

Bachelor's degree in engineering; precision agriculture preferred.
At least 1 year in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, GIS or land surveying.
Strong problem-solving and analytical abilities.
Excellent presentation and public speaking with demonstrated training and demonstrations.
Comfort with learning new computer applications.

Responsibilities

Ensure the successful onboarding of new partners from both a hardware and software perspective.
Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
Support sales functions as a technical expert/consultant for precision agriculture.
Develop and update training materials.