Technical Support Engineer

CHC Navigation | CHCNAV; Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

CHC Navigation in Australia is seeking a results-oriented Technical Support Engineer to join the Australia team. You will onboard partners, provide technical training, and address hardware and software queries related to our agriculture machinery.

The role requires a degree in engineering, at least one year in technical support or training in agriculture tech, and strong problem-solving, English fluency, and presentation skills. Travel to partner sites and customers is expected.

Qualifications

• Bachelor's degree in engineering; precision agriculture preferred.
• At least 1 year in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, GIS or land surveying.
• Strong problem-solving and analytical abilities.
• Excellent presentation and public speaking with demonstrated training and demonstrations.
• Comfort with learning new computer applications.

Responsibilities

• Ensure the successful onboarding of new partners from both a hardware and software perspective.
• Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
• Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
• Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
• Support sales functions as a technical expert/consultant for precision agriculture.
• Develop and update training materials.

Skills

Customer service

Technical support

Technical training

English fluency

Problem solving

Public speaking

Training delivery

Learning software

Education

Bachelor's degree in engineering

Precision agriculture focus

Job description

CHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D mass data acquisition, precision farming, unmanned navigation and robotics, real-time GNSS infrastructure, and more.

CHC Navigation is looking for a results-oriented Technical Support Engineer to join its Australia team and take advantage of a significant growth opportunity in a rapidly expanding company. In this technical and hands-on role, you will ensure that our partners, resellers and clients are successfully trained in demonstrating, installing, and using our agriculture machinery. In addition, you will also be responsible for answering all technical questions and providing solutions in close communication with our worldwide Product Managers.

About the role

• Ensure the successful onboarding of new partners from both a hardware and software perspective.
• Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
• Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
• Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
• Support sales functions as a technical expert/consultant for precision agriculture.
• Develop and update training materials.

Requirements

• Bachelor's degree in engineering, preferably in precision agriculture applications.
• Minimum of 1 year of effective experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...
• Fluency in English.
• Possess strong problem-solving skills and excellent analytical skills.
• Presentation and public speaking skills, including training and technical demonstrations.
• Comfort with learning new computer applications.

Note: To be considered for this role, candidates must currently reside in Australia and hold full working rights in Australia.

Travel Requirements

Some travel is required for this role – including travel to business partner or customer sites, trade shows, visits to strategic accounts, and other regional trips to support the CHCNAV Australia team.

What we offer

• A job in an international result-oriented company where you can fully utilise your skills.
• Excellent business environment and career prospects in dynamic, high growth market.
• The opportunity to develop yourself and be part of a fast-growing global company.
• Remuneration commensurate with experience.