Tech Scheduling & Client Care Coordinator – Hybrid

Narellan Pools Group; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Laptop and headset provided

Hybrid work environment (Fridays work‑

Employee Assistance Program

Career growth opportunities

Job summary

Narellan Pools is seeking a Scheduling Coordinator to optimise the client service and warranty scheduling workflow. You will liaise with franchisees, internal teams, and contractors to ensure efficient bookings and high-quality aftercare support.

The role requires strong communication and organisational skills with a proactive, detail-oriented approach. A hybrid work setup is offered, including Fridays from home, with ongoing learning and career growth opportunities.

Qualifications

• Minimum 3 years' experience in a scheduling role involving internal and external stakeholders.
• Exceptional communication, organisational, and problem-solving abilities.
• Strong relationship-building skills and attention to detail.

Responsibilities

• Coordinate technician booking workflow and communications.
• Liaise with Technical Services Manager for scheduling support.
• Schedule Service Technicians and external contractors for service/warranty work.
• Prepare correspondence for clients, technicians and franchisees.
• Maintain email, filing systems and Zoho Desk data for tickets.
• Communicate status to all parties throughout booking workflow.
• Provide weekly reporting on technician schedules.

Skills

Communication skills

Organisational skills

Problem-solving

Stakeholder liaison

Zoho Desk

Tools

Zoho Desk

Job description

Narellan Pools is seeking a Scheduling Coordinator to optimise the client service and warranty scheduling workflow. You will liaise with franchisees, internal teams, and contractors to ensure efficient bookings and high-quality aftercare support.

The role requires strong communication and organisational skills with a proactive, detail-oriented approach. A hybrid work setup is offered, including Fridays from home, with ongoing learning and career growth opportunities.