Tech-Savvy Support Ops Specialist (Zendesk) - Hybrid

Australian Motoring Services Pty; Melbourne; Hybrid; AUD 55.000 - 83.000; Vollzeit

Zusammenfassung

AMS Group in Melbourne is seeking an experienced Operations Specialist for a temporary role to help manage a high volume of customer support tickets. You’ll be tech-savvy, handle customer enquiries with confidence, and thrive in a fast-paced ticket environment.

Experience with Zendesk is highly regarded, and you will support customers from enquiry through to resolution, collaborating with internal teams to ensure timely, helpful responses and adherence to SLAs.

Qualifikationen

• Previous technical or customer support experience.
• Experience within SaaS, technology, telecommunications, utilities or EV charging is a plus.
• Zendesk experience is highly regarded.

Aufgaben

• Manage a high volume of customer support tickets.
• Investigate and resolve straightforward technical issues.
• Respond to customer enquiries, complaints, disputes and refunds.
• Manage escalations and identify the next steps.
• Provide clear, professional and helpful written responses.
• Work across multiple systems while meeting SLAs.
• Collaborate with internal teams and partners to resolve issues.
• Identify opportunities to improve processes and the customer experience.

Kenntnisse

Customer support

Zendesk

Ticketing systems

Written communication

Jobbeschreibung

AMS Group in Melbourne is seeking an experienced Operations Specialist for a temporary role to help manage a high volume of customer support tickets. You’ll be tech-savvy, handle customer enquiries with confidence, and thrive in a fast-paced ticket environment.

Experience with Zendesk is highly regarded, and you will support customers from enquiry through to resolution, collaborating with internal teams to ensure timely, helpful responses and adherence to SLAs.